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Jenia
Beginner
431 Views

Intel Core i7 10875H heats up to 95 degrees. HELP for GOD :)

Hi!

I beg your pardon for my imperfect English

I recently purchaset a laptop model Asus Rog Strix Scar 17 G732LV-EVO52

I noticed that in the games of 2015-2018, temperatures processor rise to 90+. This happens 15-20 minutes after an active game. 

These temperatures are terrible for components and crystal.
Peak is 97-98 degrees (screen on russian lang, sorry)

There is a cooling pad. It is unlikely that the problem is in the thermal grease or the cooling system.

I found a way to disable turbo boost. Temperatures immediately drop to 70-75 degrees, but frequencies also drop from 4300 to 2300. I would like to use the car for the full range of its capabilities.

Hope there are high level specialists here who can help me solve the problem. Young and green

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11 Replies
n_scott_pearson
Super User Retired Employee
391 Views

Over the years, the Intel processors have gotten more and more volatile in the rate of change of temperature that can occur. To handle this, you need a cooling unit that offers a large metal mass to support more-rapid heat extraction. IMHO, the boxed processor solutions that Intel provides just don't hack it; there are much better 3rd-party solutions.

Just saying,

...S

Jenia
Beginner
380 Views

Where can I find this cooling unit? This is a laptop, not a desktop PC.

I heard that undervolting helps, but it was blocked. Maybe there are some ways to unlock it on my model?
n_scott_pearson
Super User Retired Employee
373 Views

Sorry, I thought you had a desktop machine. Laptops should not have this issue. If they do, then the laptop is badly designed. If you are within your return period, do it.

Unfortunately, Intel was unable to find an alternative way of mitigating the Plundervolt vulnerability other than disabling undervolting completely. Once the microcode on the processor is updated, undervolting will not work. There is no way to restore this capability.

Sorry,

…S

Jenia
Beginner
350 Views

It is unlikely that I can and want to return this model. I have been using it for about 3 months now.

Therefore, I want to find at least some solution. They say that you can roll back the BIOS to a specific version and then the undervolting will be unlocked. I don’t understand why Intel’s generally block what allows people to work more comfortably.

Also, without this blocking, it was possible to at least slightly lower the frequencies manually when boosting. Which will give decent performance and slightly lower CPU temperatures.

AndrewG_Intel
Moderator
297 Views

Hello @Jenia

Thank you for posting on the Intel® communities.


The Intel® Core™ i7-10875H Processor has a Junction Temperature (the maximum temperature allowed at the processor die) of 100°C.

In sustained workloads, it's possible the processor will operate at or near its maximum temperature limit. Being at maximum temperature while running a workload isn't necessarily cause for concern. Intel processors constantly monitor their temperature and can very rapidly adjust their frequency and power consumption to prevent overheating and damage.


Here are some recommendations that you may review and try to improve thermal control and to verify the processor is operating fine:

1- See if anything has changed around the system. Undo any recent changes that might have caused the overheating problem.

2- Check to make sure that the intake vents and exhaust vents are clear of dust and lint and nothing is blocking proper airflow.

3- Make sure your system is up to date (Windows updates, drivers, and software updates).

4- Try to load the default BIOS settings in your system. Note: You may wish to note the current BIOS settings before resetting the BIOS.

5- Check with ASUS* if a BIOS update is available and if they recommend updating the BIOS.

6- Test the processor with the Intel® Processor Diagnostic Tool. The purpose of the Intel® Processor Diagnostic Tool is to verify the functionality of an Intel® microprocessor.


We tried to check for drivers and BIOS available for your system, but using the model number provided (ASUS* Rog Strix Scar 17 G732LV-EVO52) we are not sure if the one we found refers to your specific system, so we recommend checking with ASUS* support for the proper drivers/firmware.


We would like to clarify that a user should not need to change parameters about CPU frequency or voltage, neither on the BIOS nor via software; running the processor using BIOS defaults should be enough to use the processor under normal conditions.

Actually, altering clock frequency or voltage may damage or reduce the useful life of the processor and other system components, and may reduce system stability and performance.


We recommend using the system with the default settings in the BIOS recommended by the computer manufacturer (OEM) ASUS*.

The throttle temperature can vary depending on the processor, BIOS settings, thermal solution, and overall system integration and design.

The design and integration of the cooling solution is something specific to the laptop manufacturer (OEM). Usually, there are BIOS sensors and controls that regulate its behavior based on processor/system temperature.


If the processor is unable to maintain a safe operating temperature through throttling actions or if high temperatures are affecting system performance, we highly recommend checking this further with ASUS* support team regarding availability, possibility, and support for features or options to perform changes on their BIOS to adjust system performance and thermal control so they may provide additional debugging and diagnostic from their end.

Please note that every OEM may design the BIOS with specific features or limitations. Your OEM is the one that is familiar with their BIOS design, features, and thermal solution, so they would be the best channel of support.


Best regards,

Andrew G.

Intel Customer Support Technician


Jenia
Beginner
275 Views

AndrewG_Intel, Thank you for your detailed answer.

I will write in support of the asus.

Can you help me by answering the following questions:
1. How to roll back the BIOS to the one that was the first? I'm an average user and I'm afraid to make a mistake.
2. Can I send you the test results of intel processor diagnostics? How would you interpret them?
3. If the manufacturer ASUS is to blame for the assembly of this machine, then you could help with adjusting the processor, which would compensate for the problems associated with an ineffective cooling system.
4. In my country, ASUS centers are not trusted. People get more problems than solutions.

Therefore, I am interested in how I can protect my laptop from breakdowns in the next few years.

and i found this: https://rog.asus.com/laptops/rog-strix/rog-strix-scar-17-series/helpdesk_download?model=g732lv
AndrewG_Intel
Moderator
239 Views

Hello Jenia

Thank you very much for your response. Regarding your inquiries:

 

For question #1 "How to roll back the BIOS to the one that was the first?"

Each computer manufacturer (OEM) designs and develops its own BIOS, features, and customizations. Depending on the OEM, PC model, the changes/updates involved in a BIOS update, security concerns, etc., a BIOS downgrade may not be recommended or even not allowed. Since your OEM ASUS* is the one that is familiar with their BIOS design, we recommend addressing this inquiry to them since they are the proper channel of support and they should provide proper steps to avoid issues or mistakes.

How to roll back the BIOS on a third-party system is out of our scope of support and we are neither able to guarantee if that is possible/safe nor we handle the recommended steps for that task.

 

For question # 2:

Sure, you can upload the results report of the Intel® Processor Diagnostic Tool in the thread. To save the report, once the test is done, click on "File >> View Results File" and save on the computer the .txt file.

To upload and attach the file, use the "Drag and drop here or browse files to attach" option below the response textbox.

 

In addition, you may also run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

 

For question # 3:

What we can recommend is to load BIOS defaults and test the system using the default settings recommended by Asus*. As we previously mentioned, a user should not need to change parameters about CPU frequency or voltage, neither on the BIOS nor via software, and running the processor using BIOS defaults should be enough to use the processor under normal conditions. For assistance to tweak/adjust BIOS/CPU settings, the recommendation is to check this directly with the OEM ASUS* since every BIOS and its design may vary from one OEM to another, from one computer model to another, so the OEM should be able to provide proper guidance on this request.

 

Best regards,

Andrew G.

Intel Customer Support Technician

 

AndrewG_Intel
Moderator
203 Views

Hello Jenia

We are checking this thread and we would like to know if you were able to review our previous post.

Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


Jenia
Beginner
172 Views

Jenia_0-1619363363203.png

Thank you for your reply.

Unfortunately, you are shifting responsibility to the manufacturer of the asus. And the manufacturer asus sends me to a service center.

But replacing thermal paste will not replace a cooling system with a more efficient one. BIOS rollback to the original version is impossible, because these versions have been removed from the asus website (as far as I remember). Including due to blocking of undervolting intel. All these manipulations do not solve the problem in any way.

Sometimes it seems that you yourself do not read forums and people's problems. Or just ignore it.

I am attaching a file with processor tests.

I also installed the Intel Extreme Utility program. Of course, undervolting is not possible there, but can you recommend how I can programmatically reduce the heating of the processor at least a little? Because all your other advice does not address the main problem - a very hot processor with a huge number of watts. I can't use boost because temperatures instantly reach 90 degrees and throttling occurs

n_scott_pearson
Super User Retired Employee
156 Views

I am not sure why you are taking this stance; this is Asus' product. Asus is solely responsible for its hardware design and its BIOS implementation. If the cooling solution provided by this laptop is inadequate, that is solely Asus' problem to resolve. Let's remember, you do not have any warranty from Intel; your warranty is from Asus. Their platform, their warranty, their responsibility.

As Asus is a major customer of Intel's, the Intel Customer Support agents (and volunteers like me) are here to help where they can, but there is nothing that they can do if the laptop is poorly designed (or, I will say it, intentionally under-designed). IMHO, you should not have to do anything (like Undervolting) in order to achieve a good solution. Asus should have this covered.

Intel XTU does not support your laptop's processor and its proper operation on this laptop is not guaranteed.

On many platforms, you can use the Power settings in BIOS Setup to indicate whether the processor should operate in a Maximum Performance (and Maximum Power) mode or in a Balanced Performance (and Balanced Power) Mode. I don't know what settings Asus actually provides in their BIOS or how they are organised, however, so that is as far in the description as I can go. You should also make the corresponding change in Windows 10 by selecting the Balanced power plan in the Power Options applet (click on Start | Settings | System | Power & Sleep | Additional Power Settings). I don't know if this change will completely override the configuration in Asus' BIOS, so look for these Power settings in their BIOS.

Hope this helps,

...S

AndrewG_Intel
Moderator
130 Views

Hello Jenia

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


If the behavior persists, our final recommendation is to check this directly with ASUS* Support for additional assistance and debugging since there could be other factors involved (platform design, BIOS settings, firmware required, etc.).


Best regards,

Andrew G.

Intel Customer Support Technician


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