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GLyma
Beginner
725 Views

Intel Core i7-4710HQ processor diagnostics tool prime number fail

I have a Intel Core i7-4710HQ in an older ASUS laptop, everytime I tried to run the diagnostics tool I get an error for the Math_PrimeNum fail, I've tried a reinstall of the software and restart of the PC. I have a feeling that the processor is just so old but I'm hoping to find a fix for now if possible.

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4 Replies
Alberto_R_Intel
Moderator
113 Views

GLyma, Thank you for posting in the Intel® Communities Support. I looked into the documentation for the Intel® Processor Diagnostics tool, and it says that Math_PrimeNum.exe checks how fast the CPU can search for prime number, please verify page 34: https://www.intel.com/content/dam/support/us/en/documents/processors/intelprocessordiagnostictoolhel... Just to confirm, besides this error, is there any problem with the performance of the laptop itself? What is the model of the laptop? Just to make sure, please try to install the Intel® PDT version 4.1.0.32: https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
113 Views

GLyma, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
GLyma
Beginner
113 Views

Hi, sorry about that, I'm in the middle of a move.​ The laptop is an Asus ROG G751JM. I am having lower framerate than usual but I believe that it's just an older model and becoming obsolete.

Alberto_R_Intel
Moderator
113 Views

GLyma, Thank you for letting us know that information. Yes, as yo mentioned, it seems to be that the problem is related to an older model and becoming obsolete. In this case, as an option, we can try a BIOS update to the latest version 206 from 2014/11/05: https://dlcdnets.asus.com/pub/ASUS/nb/G751JM/G751JMAS206.zip?_ga=2.61454958.339367193.1551202714-421... If the problem persists, then we suggest to get in contact with ASUS directly so they can provide further suggestions for this matter: https://www.asus.com/support/ Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporati
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