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Intel® Core™ i9-11900H Processor Turbo Boost - CPU Workload, Clocks & Temperature Problem

Great_Iskander
Beginner
2,338 Views

Dear Intel Community,

 

My gear is an Acer Predator Triton 500 SE PT516-51s-98E0, which I've owned for about a year. It uses the Intel® Core™ i9-11900H Processor.

 

Great_Iskander_1-1693055966131.png

 

When selecting the High Performance Power Plan, even though there is a Low CPU Workload of around five percent, the CPU Clocks are maxed out in Turbo Boost and the system generates a huge amount of heat, up to eighty degrees Celsius, practically idle.

 

Great_Iskander_2-1693055993052.png

 

I've only managed to control the issue by selecting the Balanced Power Plan, while at the same time setting the CPU Power Limit to ninety-five percent, thus disabling Turbo Boost.

 

Great_Iskander_3-1693056012780.png

 

You can observe a huge peak in the CPU Clocks & Temperature (above eighty degrees Celsius) in the screenshot below, when selecting the High Performance Power Plan, although the CPU Workload remains unchanged.

 

Great_Iskander_0-1693055936158.png

 

It's as if the computer no longer knows how to control the CPU, in line with the necessary tasks to achieve.

 

Thank you in advance for your help.

 

Cheers,

Great_Iskander

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12 Replies
AlHill
Super User
2,333 Views

Try updating your bios.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Great_Iskander
Beginner
2,326 Views

I am already using the latest version of the BIOS: 1.07.

 

Great_Iskander_0-1693056905395.png

 

What is the most probable cause of this issue? Is this a well-known problem?

 

Any suggestions for a reasonable workaround?

 

Thank you.

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DeividA_Intel
Employee
2,233 Views

Hello Great_Iskander,  


  

Thank you for posting on the Intel® communities. I understand that you are experiencing issues with the Turbo bust and getting high temperatures.


To have a better view of this issue, I would like to confirm the following:


1. Is this issue recent? Was it present out of the box?

2. What is the operating system installed as well as the version and build?

3. Have you encountered any BSOD, crashes, or errors?



Regards,  

Deivid A.  

Intel Customer Support Technician 


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Great_Iskander
Beginner
2,224 Views

Hello Deivid,

 

1. I believe that this issue has been present since the beginning, although I might not have noticed it then.

2. Windows 11 Home x64 - 22H2 - 22621.2215.

3. Not yet, with the exception of the symptoms described in my initial post.

 

Regards,  

Great_Iskander

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DeividA_Intel
Employee
2,204 Views

Hello Great_Iskander,  


Thanks for the information provided. In this case, Intel® Turbo Boost Technology should not cause the system to get too hot as the core performance increases in power, temperature, and specification limits of the Processor Base Power.


To confirm if the CPU has any problems, you can run the Intel® Processor Diagnostic Tool. If the unit passed the tests, I would recommend you check with Acer since they have to make sure that the laptop cooling solution is enough to support the CPU specifications.


If they notice that is the CPU fault or any other components, Acer is the only one that can help you with the replacement or support.


You can check the following link to learn more about Intel® Turbo Boost Technology: 



Please keep in mind that this thread will no longer be monitored by Intel.  


Regards,  

Deivid A.  

Intel Customer Support Technician  


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Great_Iskander
Beginner
2,197 Views

My issue is that the Intel® Turbo Boost Technology is increasing the CPU Clocks & Temperature, although the CPU Workload remains extremely low. This has nothing to do with the OEM. See my screenshots above.

 

The following statement is from your own website:

The processor automatically selects the best Turbo frequency depending on the workload demand. If workload demand is high and there are no physical constraints, then the processor may operate at or close to the Turbo frequency.” (https://www.intel.com/content/www/us/en/support/articles/000007359/processors/intel-core-processors.html)

 

The situation I am encountering is not supposed to happen.

 

The Intel® Processor Diagnostic Tool has returned a Pass result.

 

Regards,

Great_Iskander

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DeividA_Intel
Employee
2,183 Views

Hello Great_Iskander,  


I am sorry for the misunderstanding, to investigate this issue, please provide the following:


1. Make sure that there is nothing in the background when the issue is present. Sometimes, even idle, the computer still working on tasks in the background. You can check the task manager.

2. Run and attach the report from the Intel® System Support Utility (Intel® SSU):

3. Please attach the report from the Intel® Processor Diagnostic Tool.


Regards,  

Deivid A.  

Intel Customer Support Technician  


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Great_Iskander
Beginner
2,176 Views

Hello Deivid,

 

Balanced Power Plan (Intel® Turbo Boost Technology Enabled):

Great_Iskander_0-1693431389936.png

 

PredatorSense (CPU Clocks & Workload, Temperature), executed at the same time as the Intel® System Support Utility, in order to track the data hereafter:

  • Very Low CPU Workload (less than five percent), Turbo Boost High Clocks (around four gigahertz), Very High Temperature (peaks of around ninety degrees Celsius).

Great_Iskander_1-1693432248230.png

 

Practically nothing else was running in parallel.

 

For comparison purposes, after using the Intel® System Support Utility, I ran a computer game (Hearthstone - one of the least intensive computer games), without any modification of the configuration. You can notice the activation of the Discrete Graphics Card. PredatorSense (CPU Clocks & Workload, Temperature) shows us the same behaviour as before, even worse:

  • Very Low CPU Workload (less than three percent), Turbo Boost High Clocks (more than four gigahertz), Very High Temperature (consistent value of around ninety degrees Celsius).

Great_Iskander_2-1693432777390.png

 

I have also attached the results from running the Intel® System Support Utility.

 

As a conclusion, Intel® Turbo Boost Technology kicks in without being actually needed.

 

I truly hope you can help me and that this information proves useful.

 

Regards,  

Great_Iskander

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Great_Iskander
Beginner
2,172 Views

Just for fun, compare the behaviour of the CPU versus the Discrete GPU:

  • CPU:
    • Workload: 2%,
    • Temperature: 90 °C,
  • Discrete GPU:
    • Workload: 30%,
    • Temperature: 60 °C.

 

There's something definitely fishy going on here.

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DeividA_Intel
Employee
2,134 Views

Hello Great_Iskander,  



Thank you for the information provided 


I will proceed to check the issue internally and post back soon with more details. 


 

Best regards, 

Deivid A.  

Intel Customer Support Technician 


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Great_Iskander
Beginner
2,132 Views

Thank you very much for your help. I am available to provide you with whatever additional information you may require.

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DeividA_Intel
Employee
2,036 Views

Hello Great_Iskander,  


Thanks for your time. Based on the investigation, I recommend you check this behavior with the manufacturer of the laptop (Acer) since they know the proper power settings for the laptop.


Also, if Acer identifies that one of the components is not working as it should be, they are in charge of replacing the component or the whole unit. 



Please keep in mind that this thread will no longer be monitored by Intel.  


Regards,  

Deivid A.  

Intel Customer Support Technician  


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