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DHoff4
Beginner
799 Views

Intel Creative Packet Issue

Recently I purchased a Gigabyte Aero 15 Gaming Laptop.

When I redeemed my Key I could not download the files since the Software-Bundle was too big. Now I got an extra harddrive but I get the message that the key is "Outside the Redemption Period for this Master Key"

 

Is it possible to reset my Key so I can download the software package?

 

https://softwareoffer.intel.com/Redeem

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1 Reply
Wanner_G_Intel
Moderator
48 Views

Hello DHoff4, Thank you for joining this Intel Community. If your Gaming Bundle Master Key shows invalid, your PROMO CODE is temporarily unavailable, or if your code does not work for software titles, follow these steps for a new Master Key or new code for software titles: 1. Is the Master Key entered correctly? Make sure there are no spaces before the first character of the Master Key. 2. Are you using the correct URL for your Intel® Game Bundle or Intel® Software Starter Pack? This URL can be found on your Master Key printed voucher or in the Master Key delivery email. 3. Are you using a supported website browser? Gaming Bundle Master Key or Specific Software Title Code supports Internet Explorer 10* and above, and the most recent versions of Google Chrome*, Safari*, and Firefox*. a.Clear the browser’s cache and cookies and make sure to turn on Javascript. If the issue persists visit https://softwareoffer.intel.com/Redeem and click on "Support" located at the bottom of the page. You may need to provide the proof of purchase (invoice) of the qualifying product and the screenshot of the error when support contacts you back. Please fill out the form and kindly wait for a response. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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