Intel® DSA is not Detecting my Devices

[coe_osiris]

As the subject, the DSA is not detcting my devises and updating. Please see attached file .

[JosueO_Intel]

Hello coe_osiris,

Thank you for posting on the Intel communities. In order to have a better understanding of the issue, please share with us the following information: 

1. Was it working on Windows* 10?
2. Do you get any error codes or messages?
3. Which browser are you using?
4. Did you update to Windows* 11 via a clean installation?

Also, please provide me the latest Intel Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck Hide System files to see the ProgramData folder.

Check this link for instructions on how to show hidden files:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Regards, 

Josue O.  

Intel Customer Support Technician

[coe_osiris]

Hi ! Tks. for attention

1 . Yes it  was worked  very well on windows 10

2 . no, i didi not received any error cod

3 . I'm using bouth , Chrome and Edge

4 . i did an update from windows 10 as recommended by microsoft

I can not find c:/programaData\ intel\dsa as informed

Thanks

[JosueO_Intel]

Hello coe_osiris,

Were you able to check the previous post?  

Let us know if you still need assistance.  

Regards, 

Josue O.  

Intel Customer Support Technician

[JosueO_Intel]

Hello coe_osiris,

Thank you for the information provided, in this case, please try following the next steps:

1. Clear the browser cache and close the browser.

2. Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge.

If this doesn't result in the Intel® DSA scan working correctly, try the following:

1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t

2. Download and install the latest Intel® DSA version

https://www.intel.com/content/www/us/en/support/detect.html

In case the issue persists, please provide me with a screenshot of the issue. 

Regards, 

Josue O.  

Intel Customer Support Technician

[JosueO_Intel]

Hello coe_osiris,

Were you able to perform the steps provided in the previous post?

Let us know if you still need assistance.

Regards, 

Josue O.  

Intel Customer Support Technician

[JosueO_Intel]

Hello coe_osiris,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Regards, 

Josue O.  

Intel Customer Support Technician