I don't know which department my problem applies to, so I'm writing here. Some time ago I downloaded newer drivers for Intel Dynamic Tuning manager and Intel Dynamic Tuning generic participant (version 8.7.10201.13396). Unfortunately, drivers in this version are not WHQL certified, so the device manager displays a yellow exclamation mark (error code 52) for both devices. Reinstalling these drivers does not help, and their older version works fine. Can I ask you to fix this error and release a new, corrected version of these drivers?
Thank you for posting on the Intel® communities.
After checking your post, we understand that you are getting the error code 52 in the device manager after the update of both drivers.
To better assist you I would appreciate if you could provide the following information:
Intel Technical Support Technician
Thanks for answer. Computer it's Asus Vivobook E502NA. Tool I use to download drivers is Snappy Driver (that's the only place where I found the drivers mentioned in the first post)
Thank you so much for your response and the information provided.
I would like to inform you that these drivers are installed when you install
According to the information on our side, it gets updated when you do Windows updates and sometimes the computer manufacturer may provide a link to download it.
As you are using a third-party software to update this driver that way, I consider that you need to check with your computer manufacturer to avoid any complications when loading a non-customized/validated driver in your laptop or get a corrected version of the drivers.
As you may know, this is software that helps OEM to tune a system for maximum performance. Therefore, we consider that you will require direct assistance from the laptop manufacturer.
That being said, you would need direct assistance from ASUS*
If you need any additional information, please submit a new question as this thread will no longer being monitored