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Intel ETU randomly sets P-Core 1 and P-Core 4 from 52x to 8x

SteveTob
Beginner
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Like it says in the title, I will boot up my PC (which has a i7-10700k) and it is extremely slow. It took me forever to figure out why... I nearly wasted money upgrading RAM I didn't need.

 

Intel Extreme Tuning utility randomly sets P-Core 1 and P-Core 4 values from 52x to 8x. Just now it set P-Core 1 to 8x when I booted up.

 

Is there any way to fix this or to force the app to stick to the values saved in the profile I've been using? It makes my comp so incredibly slow that even opening the XTU app to fix it takes 2 minutes. Thanks.

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Jocelyn_Intel
Employee
1,060 Views

Hello, @SteveTob  

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear what is happening with your PC, I will gladly assist you here. 

 

Can you please attach a screenshot of what you are referring to? 

 

Run the following utility to have more information about your system: 

 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
1,036 Views

Hello, @SteveTob    

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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SteveTob
Beginner
1,027 Views

Hey Jocelyn,

 

Thanks for looking into this. I provided a screenshot below. The P-Core boxes at the bottom are the ones which randomly change to 8x. It continued happening recently where 3 of them were set to 8x. My workaround has been to keybind my main and default profiles for now. I attached my system info.

 

Thanks,

Steve

 

SteveTob_0-1692742361820.png

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Jocelyn_Intel
Employee
934 Views

Hello, @SteveTob  

 

Thank you for the information provided. 

 

I noticed in your report that you have the default BIOS version F2 and the latest version is F23. Please update your BIOS version to the latest version. 

 

Also, try uninstalling the Intel® XTU and reinstall the latest version. Please let me know if the issue persists. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
888 Views

Hello, @SteveTob       

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
860 Views

Hello, @SteveTob   

 

As we have not heard back from you, we will proceed to close this thread now. If you need any additional assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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