Intel Extreme Tuning Utility XTU Profile - from older version

[G-Tel]

Hi,

As I wanted to update my XTU to the latest version (v7.11.1.5), I read this in the note:

"Users with older versions of Intel® XTU profiles (7.9 and older) could experience incompatibility, and would need to contact Intel Customer Support to convert older profiles. Once converted, these profiles can be used with the latest Intel® XTU."

Now my question is:

- How to contact Intel Customer support to help me convert my old Profile (from v7.9) to the latest one?

All I could find are supports for other products/softwares, but not for XTU.

Any Idea?

Thanks in advance

HM

[Alberto_R_Intel · Accepted solution]

G-Tel, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter. 

In reference to your question, you can use any of our support channels in order to get in contact directly with Intel® Support so they can further assist you in converting the older Intel® XTU profiles:

Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

In the case you need further assistance from our side on this topic, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician