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Intel Extreme Tuning Utility (XTU) gets stuck on splash screen

ATune
Beginner
4,515 Views

I get the splash screen and when I start intel extreme tuning utility (XTU), but I never get beyond that. I've tried reinstalling XTU, performing windows update. None have worked.

Specs:

Processor: Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz 3.70 GHz

Windows 10 pro Version 22H2

OS Build: 19045.2846

Any help will be appreciated, Thanks.

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11 Replies
DeividA_Intel
Employee
4,469 Views

Hello ATune, 


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Extreme Tuning Utility (Intel® XTU).

  


In order to better assist you, please provide the following:  


1. Was the Intel® Extreme Tuning Utility (Intel® XTU) working before?

2. Did the Intel® Extreme Tuning Utility (Intel® XTU) come preinstalled or did you install it?

3. Are you using a laptop or desktop computer?

4. When did the issue start?



Regards,  

Deivid A.  

Intel Customer Support Technician  


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ATune
Beginner
4,409 Views

1. Yes it was

2. No i installed it from this website (https://www.intel.com/content/www/us/en/download/17881/29183/intel-extreme-tuning-utility-intel-xtu.html?)

3. Desktop computer

4. After i reinstalled windows, i reinstalled all the apps and programs i had including Intel XTU but for some reason when i try to open it i just get stuck on the splash screen

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DeividA_Intel
Employee
4,427 Views

Hello ATune, 


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
4,378 Views

Hello ATune, 



Thanks for your response. Please try the following:


1. Run all the Windows optional updates (if available).

2. Uninstall any other overclocking tool in your system.

3. Uninstall the Intel® Extreme Tuning Utility (Intel® XTU) and reinstall it:



Regards,  

Deivid A.  

Intel Customer Support Technician  


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ATune
Beginner
4,356 Views

Hi Deivid A,

 

Thanks for the reply, but unfortunately this solution did not work for me and the issue still persists. Is there any other way this can be fixed?

 

 

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DeividA_Intel
Employee
4,295 Views

Hello ATune, 



Thanks for the confirmation. I would like to investigate this issue further, to proceed I will need the following:


Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  



Best regards, 

Deivid A.  

Intel Customer Support Technician 


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ATune
Beginner
4,104 Views

Hi Deivid A,

 

Sorry for the late reply, here is the information on my system as requested.

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DeividA_Intel
Employee
4,231 Views

Hello ATune,  


 

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

  


Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
4,148 Views

Hello ATune,


After checking your thread, I would like to know if you need further assistance.

If so, please let me know.


Regards,
Deivid A.
Intel Customer Support Technician

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Epistaxis
Beginner
3,625 Views

I am experiencing the same issue and followed the same methods listed above.

 

The utility has worked for months, just today I cannot get it to show itself on my desktop even though it is running in the taskbar and in the system tray.

 

I have uninstalled, reinstalled, restarted and made sure windows is up to date (win10)

 

 

Attached is my "everything" SSU file export.

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Zimmerson
Beginner
1,047 Views

I'm having the exact same problems and I've been trying to fix this over the course of several days and still cannot fix said problem. 

 

PLEASE can I have some help here? 

I'd make my own forum post about this but I get hit with: 

- This is its own problem that i'll deal with another day -
An Unexpected Error has occurred

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