Intel Extreme Tuning Utility not showing basic tuning option.

[HealthCareUSA]

Title. Using a i7 9700K. Updating to latest version broke it.

[AndrewG_Intel]

Hello @HealthCareUSA

Thank you for posting on the Intel® communities.

In regards to this behavior, is Intel® Extreme Tuning Utility (Intel® XTU) version 7.5.3.3 (Latest) the one that you updated to?

The Intel® XTU has now the Intel® Speed Optimizer (ISO) option; if Basic Tuning is not displaying, it should display the ISO (Speed Optimizer) tab instead. Could you please review the Intel® XTU User Interface (UI) to see if you have the ISO option instead?

Best regards,

Andrew G.

Intel Customer Support Technician

[HealthCareUSA]

Unfortunately I don’t have this option either

[AndrewG_Intel]

Hello HealthCareUSA

Thank you for your response

In order to check this further, could you please provide us with the following information?

1- Is there any other Overclocking/Monitoring Software installed on the system besides Intel® XTU?

2- Please confirm the Intel® XTU version that you are running. Also, do you know what the previous version was that you had and showed the Basic Tuning tab available?

3- A screenshot from the main screen of Intel® XTU:

4- An Intel® System Support Utility (Intel® SSU) report to gather more details about the system. Please follow these steps:

• Download the Intel® SSU and save the application on your computer
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.
• Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

[HealthCareUSA]

Like magic, the option now shows up after ignoring it for a few days.

[AndrewG_Intel]

Hello HealthCareUSA

Thank you for your response. We are glad to know that the option now shows up.

Having said that, and since there are no more questions in the thread, we will proceed to close this inquiry now. If you need any additional information, please submit a new question as this thread will no longer be monitored. It has been a pleasure to assist you.

Best regards,

Andrew G.

Intel Customer Support Technician