Intel Extreme Tuning Utility not showing progress indicators

[funkeemonkee]

I'm using 
11700K
Aorus Z590 Elite AX 
current version of XTU 7.3.0.33 

not sure why, but its not showing any progress indicators. 

please help

 

[David_G_Intel]

Hello funkeemonkee

Thank you for posting on the Intel️® communities. 

Please provide the following informaiton:

• Intel® System Support Utility (Intel® SSU)  results
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  
• Did it work before?
• Did you make any changes to your system recently?
• Which troubleshooting steps did you try to resolve this problem?

Regards, 

David G 

Intel Customer Support Technician 

[funkeemonkee]

Hi @David_G_Intel 
apologies for the delay - here's the file 

• Did it work before? - its the first time on this new build
• Did you make any changes to your system recently? - nope
• Which troubleshooting steps did you try to resolve this problem? - you're the first

[btimofte]

Not related to the post 100% , but sometimes the XTU shows for my CPU -3.6 Ghz lol

[David_G_Intel]

Hello @funkeemonkee

Were you able to check the previous post?  

Let us know if you still need assistance.   

@btimofte please create a new thread with more information to assist you.

Best regards,  

David G.   

Intel Customer Support Technician  

[David_G_Intel]

Thank you for the information provided, please follow these steps:

• Uninstall the Intel® Extreme Tuning Utility though "Apps and Features" on Windows.
• Install the latest version of Intel® XTU, version: 7.4.0.26 
  • https://downloadcenter.intel.com/download/29183/Intel-Extreme-Tuning-Utility-Intel-XTU-
• Run a benchmark

If it still doesn't work, please share a video of the problem to continue with the investigation and replicate it here in our labs.

Regards, 

David G 

Intel Customer Support Technician

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician  

[funkeemonkee]

Hi thanks for your reply.

I've got the latest XTU
basically when i Run benchmark.... nothing is showing except the spinning wheel. 
attached is the video 
https://youtu.be/T9uwT2iDhR0 

[David_G_Intel]

Thanks for the video and the information provided, we are currently working on this request, updates will be posted on the thread.

Regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

After checking the information provide we noticed the following:

• The RAM is running outside specifications, the maximum frequency allowed is 3200MHz and it's running at 3600MHz currently. Make sure to change the XMP profile or run BIOS defaults to avoid a potential processor failure. Running XMP outside CPU specifications is considered overclocking and it will affect the warranty of the product.
  • https://ark.intel.com/content/www/us/en/ark/products/212047/intel-core-i7-11700k-processor-16m-cache-up-to-5-00-ghz.html
• Do you have any overclocking applications installed? If you do, uninstall them temporarily, it's recommended to use only one at the time so please leave the XTU as the only overclocking capable application on the computer.
• Try to remove the application completely and then install the latest version available. To uninstall follow all the steps from the article How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)
  • https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html
• Make sure you complete all Windows updates.

Regards,  

David G.  

Intel Customer Support Technician  

[funkeemonkee]

Hi David, 
I did all of the following 
1. reverted / switched off XMP 
2. only intel XTU installed + reinstalled to latest version 


same problem. XTU doesn't show anything . 

[David_G_Intel]

Thank you for the information, we will continue with the investigation and post the updates on this thread.

Regards,

David G 

Intel Customer Support Technician

[David_G_Intel]

Hello @funkeemonkee

We tried to replicate this problem with different configurations but we did not get the same result as you, the best option in this case is to do a clean installation of the operating system using a new image of Windows * (not used before).

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Hello @funkeemonkee

Did you test the recommended steps? Let us know the outcome.

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,  

David G. 

Intel Customer Support Technician