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Intel Extreme Tuning Utility not showing progress indicators

funkeemonkee
Novice
3,914 Views

I'm using 
11700K
Aorus Z590 Elite AX 
current version of XTU 7.3.0.33 

not sure why, but its not showing any progress indicators. 

please help

Untitled.png

14 Replies
David_G_Intel
Moderator
3,892 Views

Hello funkeemonkee

  

Thank you for posting on the Intel️® communities. 


Please provide the following informaiton:


  • Intel® System Support Utility (Intel® SSU)  results
  • Did it work before?
  • Did you make any changes to your system recently?
  • Which troubleshooting steps did you try to resolve this problem?


Regards, 

David G 

Intel Customer Support Technician 

 


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funkeemonkee
Novice
3,849 Views

Hi @David_G_Intel 
apologies for the delay - here's the file 

  • Did it work before? - its the first time on this new build
  • Did you make any changes to your system recently? - nope
  • Which troubleshooting steps did you try to resolve this problem? - you're the first
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btimofte
New Contributor I
3,887 Views

Not related to the post 100% , but sometimes the XTU shows for my CPU -3.6 Ghz lol

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David_G_Intel
Moderator
3,860 Views

Hello @funkeemonkee


Were you able to check the previous post?  

Let us know if you still need assistance.   

  

@btimofte please create a new thread with more information to assist you.


Best regards,  

David G.   

Intel Customer Support Technician  


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David_G_Intel
Moderator
3,841 Views

Thank you for the information provided, please follow these steps:

If it still doesn't work, please share a video of the problem to continue with the investigation and replicate it here in our labs.


Regards, 

David G 

Intel Customer Support Technician


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David_G_Intel
Moderator
3,827 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician  


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funkeemonkee
Novice
3,817 Views

Hi thanks for your reply.

I've got the latest XTU
basically when i Run benchmark.... nothing is showing except the spinning wheel. 
attached is the video 
https://youtu.be/T9uwT2iDhR0 



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David_G_Intel
Moderator
3,804 Views

Thanks for the video and the information provided, we are currently working on this request, updates will be posted on the thread.


Regards,  

David G.  

Intel Customer Support Technician  


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David_G_Intel
Moderator
3,777 Views

After checking the information provide we noticed the following:


Regards,  

David G.  

Intel Customer Support Technician  


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funkeemonkee
Novice
3,768 Views

Hi David, 
I did all of the following 
1. reverted / switched off XMP 
2. only intel XTU installed + reinstalled to latest version 


same problem. XTU doesn't show anything . 

funkeemonkee_0-1623307583490.png

 

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David_G_Intel
Moderator
3,740 Views

Thank you for the information, we will continue with the investigation and post the updates on this thread.


Regards,

David G 

Intel Customer Support Technician


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David_G_Intel
Moderator
3,682 Views

Hello @funkeemonkee


We tried to replicate this problem with different configurations but we did not get the same result as you, the best option in this case is to do a clean installation of the operating system using a new image of Windows * (not used before).


Regards, 

David G 

Intel Customer Support Technician 


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David_G_Intel
Moderator
3,668 Views

Hello @funkeemonkee

Did you test the recommended steps? Let us know the outcome.


Regards, 

David G 

Intel Customer Support Technician 


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David_G_Intel
Moderator
3,661 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   


Best regards,  

David G. 

Intel Customer Support Technician  


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