I have a Dell Vostro 3350. My intel 15-2450 processor (64bit) has an intel HD graphics 3000. This driver is not supported on windows 10. The driver gets installed, but the laptop screen turns black. However, when I connect my laptop to an external monitor, it works. What seems to be the problem? Is there a fix? Does Intel have a windows 10 driver for this processor graphics?
I found a fix for this issue that worked for me. Check out your BIOS version. You can find this in command prompt by typing
wmic bios get smbiosbiosversion.
Then check if this is the latest BIOS version available for your mother board. You can find this from your laptop manufacturer homepage. Flash your BIOS to the newest version and then restart your laptop. My display started working and it was running the HD graphics 3000.
Just updated my laptop from win7 to win10 yesterday. Use an external display (it should work right out the gate) then go to device manager > display adapters and disable INTEL HD 3000. You won't have 1080p, and you won't be able to use an external/secondary display, but the laptop will work until Intel makes a patch to fix this issue.
H/W: Dell Vostro 3350
GPU: Intel HD Graphics 3000 / AMD Radeon HD 7400M Series
Driver: 220.127.116.1129 / 15.200.1062.1004
OS: Windows 10 Pro 64-bit
CPU: Intel Core i7-2640M CPU @ 2.80GHz
On default W10 Intel drivers for HD 3000 there was no support for Intel QSV (insane fast hardware H264 encoding in short, e.g. below result after applying new drivers):[13:07:32] work: average encoding speed for job is 271.954529 fps.
For me the solution was to replace default Windows 10 Intel drivers for HD 3000 (provided by M$ via Windows Update) and replace them with customized ones for HD 3000:
"Catalyst UnifL – Catalyst Unified Leshcat Drivers" [ http://leshcatlabs.net/unifl-unified-leshcat-drivers/ http://leshcatlabs.net/unifl-unified-leshcat-drivers/ ]
Since then QSV encoding in Handbrake and q264 in Windows 10 works like a charm !
HandBrake Nightly 20150924194455-e7912cc-master (2015092401) - 64bit Version
OS: Microsoft Windows NT 6.2.9200.0 - 64bit
CPU: Intel(R) Core(TM) i7-2640M CPU @ 2.80GHz
Ram: 16291 MB,
AMD Radeon HD 7400M Series - 15.200.1062.1004
Intel(R) HD Graphics 3000 - 18.104.22.16829
Temp Dir: C:\Users\tskon\AppData\Local\Temp\
Install Dir: C:\Program Files\HandBrake
Data Dir: C:\Users\tskon\AppData\Roaming\HandBrake Team\HandBrake\0.0.0.0
# Starting Scan ...
[12:34:43] CPU: Intel(R) Core(TM) i7-2640M CPU @ 2.80GHz
[12:34:43] - Intel microarchitecture Sandy Bridge
[12:34:43] - logical processor count: 4
[12:34:53] OpenCL device # 1: Advanced Micro Devices, Inc. Caicos
[12:34:53] - OpenCL version: 1.2 AMD-APP (1800.8)
[12:34:53] - driver version: 1800.8 (VM)
[12:34:53] - device type: GPU
[12:34:53] - supported: YES
[12:34:53] Intel Quick Sync Video support: yes
[12:34:53] - Intel Media SDK hardware: API 1.4 (minimum: 1.3)
[12:34:53] - H.264 encoder: yes
[12:34:53] - preferred implementation: hardware (any)
[12:34:53] - capabilities (hardware): vsinfo opt1
[12:34:53] - H.265 encoder: no
C:\Program Files (x86)\q264>q264.exe -info
2015-09-28 13:18:49.512: Info: Main: Build: q264 Version 0.4.4 Built: Apr 29 2015 11:00:33
2015-09-28 13:18:49.824: Info: Main: Intel HD graphics driver: Intel(R) HD Graphics 3000
2015-09-28 13:18:49.825: Info: Main: Intel HD driver version: 22.214.171.12429
2015-09-28 13:18:49.826: Info: Main: CPU Caps: MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX,
2015-09-28 13:18:51.824: Info: Main: Highest Quick Sync hardware API version: 1.4
2015-09-28 13:18:51.825: Info: Main: Highest software API version: 1.9
For those having Intel HD 3000 with NVidia or just Intel HD 3000 - there is no need to apply AMD Catalyst drivers - you just run Leshcat installer to uninstall pack of drivers (AMD + Intel) and later just install Intel ones (manually or via setup.exe).
I am glad to hear this is working for you.
If you require any further information or support, feel free to contact the Intel Communities back.
I followed you advice, but in programs designed to work with Quick Sync, it is still disabled. What did I do wrong. Hope you will reply with suggestions. Thanks
I see this post started before Anniversary update of Windows 10. I found a solution that has allowed me to be able to use the Intel Quick Sync with the HD3000 driver (Sandy Bridge). Used DDU: http://www.majorgeeks.com/mg/getmirror/display_driver_uninstaller,2.html Download Display Driver Uninstaller 126.96.36.199 . Uninstalled in safe mode also reinstalled in compatibility mode Windows 8, Now all features of driver 188.8.131.5229 are working as expected without problem due to driver not being updated for Windows 10.
guys,just right click on your desktop,then enter your graphics properties and set refresh rate to 40p Hz.
or do the same thing in right click display settings ...regards