Intel NUC 11PAHi5 power is not turned on - Very bad customer service

[Ramseem]

Dear Team,

I bought the Intel NUC 11PAHi5 on Jan-2022 and now it is in warranty period. Now, I am facing a problem "Intel NUC 11PAHi5 power is not turned ON".  I can’t be able to register a service request. Firstly, i tried with Intel customer care, but as per website information, Intel transferred services to ASUS, then i contact with ASUS it also failed to register a call. Here the problem is serial number in the intel NUC is not available in ASUS. Finally, i called intel customer care, but call is not connected. It says that "This no does not exist". Please do the needful

Thnaks and Regards

Ramseem A

[AlHill · Accepted solution]

NUCs are no longer supported by Intel.   You must go to ASUS for NUC support.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Derek_NZ]

THIS IS NOT SOLVED !!!!

This is my note to ASUS customer service today. 2024_04_02.

Please clarify if you are actually going to support the INTEL NUC 13 Extreme i9 that I have just recently purchased. I am in New Zealand. I thought that there was NZ support but that gets re-directed to ASUS Australia. "MyAsus" will not accept my serial number and that effectively locks me out of a lot of support on the Global web page.

Asus service representatives in AU are under the impression that if the box I bought has the words INTEL and not ASUS then they do not have to support either my new NUC 13 or my old NUC 8 unless it is a warranty issue.

INTEL has cut ties in all its support websites for the INTEL series above the NUC 7. So if I research anything related to the NUC 13 the hyperlinks are missing from all the product documentation. I am redirected to ASUS, if at all.

Should I just get my money back ? Or is someone going to sort out the contractual issues between INTEL and ASUS.

Regards Derek Archibald.

I feel a lawsuit coming on..... Count me in !!! This is absolute BS. I take it INTEL does not want any one to buy their products anymore ? How can anyone recommend INTEL when this farce is happening.

[Neham]

Hey, I am facing same issue with my intel nuc11pahi5, what solved ur problem. it might help with mine.