Intel(R) SUR QC Software Asset Manager timing out

[Caleb21796]

Hello,

I've been getting this error in the event viewer "Event 7009" Service Control Manager

The error says,

"A timeout was reached (30000 milliseconds) while waiting for the Intel(R) SUR QC Software Asset Manager service to connect."

How do I fix this issue?

[Alberto_R_Intel]

Caleb21796, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the mode of the Intel® processor?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Did you notice this "Event Viewer Error" before?

If not, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Caleb21796, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,
Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Caleb21796, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician

[dwiercioch]

I am also getting this error on a machine that is only a few months old.  Has this ever been solved?