Processors
Intel® Processors, Tools, and Utilities
16451 Discussions

Intel RMA Tray CPU Need help

Bl4nk44
Beginner
213 Views

My CPU is not running stably. I have the latest BIOS and the settings recommended by Intel. After checking my CPU numbers, it turned out that this is a tray CPU sold to system builders and resellers. I contacted the vendor and found out that they only offer a 24 month warranty and the warranty ended on February 28 for my CPU. What should I do now? I'm left with damaged hardware that doesn't work as it should and I don't know what I can do now.

Is it normal that Intel offers a 3 year warranty on this cpu and others may limit it to 2 years?

Labels (1)
0 Kudos
3 Replies
AlHill
Super User
206 Views

There is no warranty from Intel when purchasing a gray market OEM tray processor.

 

Intel only provides support and wasrranty only to the system manufacturer/OEM.  So, you should contact your system manufacturer.

 

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

 

 

0 Kudos
Bl4nk44
Beginner
123 Views

I asked my system manufacturer, I got the answer that they only give 24 months warranty which passed 2 months ago. My CPU is i9 13900K

0 Kudos
AlHill
Super User
109 Views

Then, your warranty is expired.  

 

Sorry.

 

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

 

0 Kudos
Reply