Intel Starter Pack Issues

[JKell19]

Recently I purchased a ASUS ROG Strix Gaming Laptop GL503VM-FY022T, I received the Intel Starter pack within an email.

After receiving the email I followed the steps I had an error that said 1/0 questions completed. As I could find no solution I left it for a few days to see if the issue would fix itself and I came back onto the link again today and the 1/0 issue was gone but I could not use the Master Key since apparently it had already been used. Any help is appreciated in advanced.

[idata]

Hello ZynUK

Thank you for joining the community I have sent you a provide message, please see your private inbox. Regards, Leonardo C.

[idata]

Hello ZynUK

Thank you for your response, I have sent you a private message, please review your private inbox. Regards,Leonardo C.

[BFox1]

Hi I have the same problem 1/0

[idata]

Hello letsaskben

Thank you for joining the community. To better assist with your Intel® Software Starter Pack problem please refer to the following link to create a support ticket. https://starterpack.intel.com/# /support https://starterpack.intel.com/# /support Hope this helps. Regards, Leonardo C.

[Akenn1]

hi I have the exact same problem and the link doesn't work It just takes me to the survey

[idata]

Hello Aaaqil

Thank you for your response. Have you to clear the clear the cookies of the browser (History>Clear history> Cookies and other site data) or to try to use the link on a different browser? Allow me to share with you that for assistance on the product please contact the office to start the troubleshooting process, here is the contact information: https://www.intel.com/content/www/us/en/support/contact-support.html# @2 https://www.intel.com/content/www/us/en/support/contact-support.html# @2 Regards,Leonardo C.

[idata]

Same problem for me but the customer service does not want to do anything, it's boring!

[idata]

Hello Zligth

Thank you for joining the community. I have sent you a private message to request information about your case. Regards, Leonardo C.

[iakie]

i am having the same problem which i cant access to the next step.

https://softwareoffer.intel.com/callofduty

i try many time but it keep asking me to clear the cookies cause i am try to access it many time.

https://softwareoffer.intel.com/Redeem/callofduty

i hope i it can be solved ASAP cause as i know this promotion will be end in 2 days from now

in 6 january 2019

[TBeuk1]

I am experiencing the same problem. I have entered my key on the website using the Chrome browser, but was met with the survey website.

When I try to enter my key again using a different browser, it says my key has been entered to many times...

[idata]

Hello all,

Thank you for joining the community. Could you try clearing the Cookies on your browser and referring to the following link https://starterpack.intel.com/# /support https://starterpack.intel.com/# /support to create your ticket, for the information requested please fill up the name, last name, email, country and what can we help you with, is not a must to add the master key to create the ticket. Hope this helps. Regards,Leonardo C.

[SAgra10]

I get the Maximum attempts reached error.

I tried it with a completely wrong key to test as well and get the same error.

Hence I am not sure if I have really reached the maximum attempts or is the system just broken. I have tried creating a support ticket last Saturday June 9 but haven't heard back yet.

[idata]

Hello darkZ

Thank you for joining the community. I have sent you a private message to request contact information, please review your inbox. Regards,Leonardo C.

[GAber]

Hello,

I received three bundles from my PC retailer. The "Intel Channel Gaming Bundle" redeemed fine, but neither the "Intel Performance Bundle" nor the "VR Bundle" would redeem. In both cases I received the "Master Key attempt limit reached" message, including when I tried using different browsers and different devices. Can you help me Leonardo C.?

Thanks!

[idata]

Hello kaisergav

Thank you for joining the thread. I am glad to know that Intel Channel Gaming Bundle is working properly for you, I see that you are having issues with the Intel Performance Bundle and VR Bundle, please refer to the following link https://starterpack.intel.com/# /support https://starterpack.intel.com/# /support in order to create a ticket to assist your case. Hope this helps. Regards, Leonardo C.

[LAmet]

Hello,

I recently purchased an ASUS ROG GL703GE that came with a 6 game bundle pack, but i didn't have time to use the laptop much less redeem the it and now the promotion ended. The shop where i bought it from said that the offer is active until the 31st of october, i entered the code and answer the questions, but whenever i tried to download the games i didn't receive any redeem code only the Temporarily out of inventory. Check back soon! mesaje. Is the bundle still available? If not i am very thankful for your time and effort.

[AKant]

I have the same problem, I entered the code and said it was invalid. I tried again and said it had reached its limits, any way to fix this?

[DBrow14]

I am also having this issue and so are loads of people is seems. I was told at pc world to "try the numbers printed on the box" then when I went back and was given a "new" master key, I get: master key attempt limit reached". I have emailed support loads of times with no reply and am starting to get really fed up! WHY DON'T INTEL SUPPORT ANSWER MY REQUESTS FOR HELP???

[DShad1]

Experiencing the same issue. Filled in the master key, was then redirected to an empty survey page with question 1/0 showing as the only text. Using Microsoft Edge. Unable to try again as it now says master key attempt limit reached. Please help.

[PThom4]

I too have this problem