Community
cancel
Showing results for 
Search instead for 
Did you mean: 
JKell19
Beginner
5,534 Views

Intel Starter Pack Issues

Recently I purchased a ASUS ROG Strix Gaming Laptop GL503VM-FY022T, I received the Intel Starter pack within an email.

After receiving the email I followed the steps I had an error that said 1/0 questions completed. As I could find no solution I left it for a few days to see if the issue would fix itself and I came back onto the link again today and the 1/0 issue was gone but I could not use the Master Key since apparently it had already been used. Any help is appreciated in advanced.

0 Kudos
40 Replies
idata
Community Manager
345 Views

Hello ZynUK

 

 

Thank you for joining the community I have sent you a provide message, please see your private inbox.

 

 

Regards,

 

Leonardo C.

 

idata
Community Manager
345 Views

Hello ZynUK

 

 

Thank you for your response, I have sent you a private message, please review your private inbox.

 

 

Regards,

 

Leonardo C.

 

BFox1
Beginner
345 Views

Hi I have the same problem 1/0

idata
Community Manager
345 Views

Hello letsaskben

 

 

Thank you for joining the community.

 

 

To better assist with your Intel® Software Starter Pack problem please refer to the following link to create a support ticket.

 

 

https://starterpack.intel.com/# /support https://starterpack.intel.com/# /support

 

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

Akenn1
Beginner
345 Views

hi I have the exact same problem and the link doesn't work It just takes me to the survey

idata
Community Manager
345 Views

Hello Aaaqil

 

 

Thank you for your response.

 

 

Have you to clear the clear the cookies of the browser (History>Clear history> Cookies and other site data) or to try to use the link on a different browser?

 

 

Allow me to share with you that for assistance on the product please contact the office to start the troubleshooting process, here is the contact information:

 

 

https://www.intel.com/content/www/us/en/support/contact-support.html# @2 https://www.intel.com/content/www/us/en/support/contact-support.html# @2

 

 

Regards,

 

Leonardo C.

 

idata
Community Manager
345 Views

Same problem for me but the customer service does not want to do anything, it's boring!

idata
Community Manager
345 Views

Hello Zligth

 

 

Thank you for joining the community.

 

 

I have sent you a private message to request information about your case.

 

 

Regards,

 

Leonardo C.

 

iakie
Beginner
126 Views

i am having the same problem which i cant access to the next step.

https://softwareoffer.intel.com/callofduty

i try many time but it keep asking me to clear the cookies cause i am try to access it many time.

https://softwareoffer.intel.com/Redeem/callofduty

i hope i it can be solved ASAP cause as i know this promotion will be end in 2 days from now

in 6 january 2019

 

TBeuk1
Beginner
345 Views

I am experiencing the same problem. I have entered my key on the website using the Chrome browser, but was met with the survey website.

When I try to enter my key again using a different browser, it says my key has been entered to many times...

idata
Community Manager
345 Views

Hello all,

 

 

Thank you for joining the community.

 

 

Could you try clearing the Cookies on your browser and referring to the following link https://starterpack.intel.com/# /support https://starterpack.intel.com/# /support to create your ticket, for the information requested please fill up the name, last name, email, country and what can we help you with, is not a must to add the master key to create the ticket.

 

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

SAgra10
Beginner
345 Views

I get the Maximum attempts reached error.

I tried it with a completely wrong key to test as well and get the same error.

Hence I am not sure if I have really reached the maximum attempts or is the system just broken. I have tried creating a support ticket last Saturday June 9 but haven't heard back yet.

idata
Community Manager
345 Views

Hello darkZ

 

 

Thank you for joining the community.

 

 

I have sent you a private message to request contact information, please review your inbox.

 

 

Regards,

 

Leonardo C.

 

GAber
Beginner
126 Views

Hello,

I received three bundles from my PC retailer. The "Intel Channel Gaming Bundle" redeemed fine, but neither the "Intel Performance Bundle" nor the "VR Bundle" would redeem. In both cases I received the "Master Key attempt limit reached" message, including when I tried using different browsers and different devices. Can you help me Leonardo C.?

Thanks!

idata
Community Manager
126 Views

Hello kaisergav

 

 

Thank you for joining the thread.

 

 

I am glad to know that Intel Channel Gaming Bundle is working properly for you, I see that you are having issues with the Intel Performance Bundle and VR Bundle, please refer to the following link https://starterpack.intel.com/# /support https://starterpack.intel.com/# /support in order to create a ticket to assist your case.

 

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

LAmet
Beginner
126 Views

Hello,

I recently purchased an ASUS ROG GL703GE that came with a 6 game bundle pack, but i didn't have time to use the laptop much less redeem the it and now the promotion ended. The shop where i bought it from said that the offer is active until the 31st of october, i entered the code and answer the questions, but whenever i tried to download the games i didn't receive any redeem code only the Temporarily out of inventory. Check back soon! mesaje. Is the bundle still available? If not i am very thankful for your time and effort.

AKant
Beginner
126 Views

I have the same problem, I entered the code and said it was invalid. I tried again and said it had reached its limits, any way to fix this?

DBrow14
Beginner
126 Views

I am also having this issue and so are loads of people is seems. I was told at pc world to "try the numbers printed on the box" then when I went back and was given a "new" master key, I get: master key attempt limit reached". I have emailed support loads of times with no reply and am starting to get really fed up! WHY DON'T INTEL SUPPORT ANSWER MY REQUESTS FOR HELP???

DShad1
Beginner
345 Views

Experiencing the same issue. Filled in the master key, was then redirected to an empty survey page with question 1/0 showing as the only text. Using Microsoft Edge. Unable to try again as it now says master key attempt limit reached. Please help.

PThom4
Beginner
345 Views

I too have this problem

Reply