- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi guys,
Recently I have been having random crashes or BSODs while gaming on my PC. After going the the BIOS and adjust a few options, it seems turning off Intel(R) Turbo Boost Technology from my BIOS solved it, but I'm sure it was not supposed to happen in the first place. What can I do to make it not crash under Turbo Boost? I have also reinstalled windows and reset this BIOS settings before.
My PC:
Windows 10 Home 64-bit
Intel Core i7-8700 CPU @ 3.20GHz
Crucial 16GB DDR4-2666 UDIMM
Stock cpu cooler (Intel)
Vector G750 CPA-0750GFV-U51
NVIDIA GeForce RTX 2070 8GB (ROG STRIX)
Toshiba DT01ACA200 2TB SATA HDD
Motherboard: GIGABYTE H310M-DS2 (it's also new)
BIOS Version/Date American Megatrends Inc. F4, 6/14/2018
Windows version: Version 10.0.17763 Build 17763
Stopcodes encountered:
APC INDEX MISMATCH
DPC WATCHDOG VIOLATION
MACHINE CHECK EXCEPTION
WHEA UNCORRECTABLE ERROR
Crashdump of a recent crash:
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Wanner,
Thanks for your reply. Previously have ran memtest 64 and 86 and came back with no results / all tests passed. My computer has only one stick of 16GB RAM.
Here are the results with Intel Turbo Boost turned off.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Try to monitor the CPU temperature, while gaming with Turbo Boost Technology enabled.
- You may monitor the CPU temperature using HWmonitor application https://www.cpuid.com/downloads/hwmonitor/hwmonitor_1.40.zip (or, any other application you prefer).
Leon
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Leon,
Here is a photo taken of HWmonitor when my PC had a recent crash it was on my second monitor as the bsod was displayed on the 1st).
Thanks in advance!
Hana
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Hana,
- The temperatures seem to be in permitted range. So, probably the cooling is O.K.
- Please download Intel Processor Diagnostic Tool, install it and run the test : https://downloadcenter.intel.com/downloads/eula/19792/Intel-Processor-Diagnostic-Tool?httpDown=https%3A%2F%2Fdownloadmirror.intel.com%2F19792%2Feng%2FIPDT_Installer_4.1.1.33_64bit.exe
Leon
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The results can be found above in a file I attached called 'test.zip'. Here is another test with Turbo Boost on.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Hana,
Am I wrong, but I see only one file attached. For your information, in this forum you can only attach one file to the post. If you want attach more, you need to archive them into zip file. However, I understand that your computer passed the test also with Turbo Boot enabled ? If the answer is positive, I would try to borrow other memory module (and yes, I'm aware that you conducted memtest).
Leon
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi again,
Sorry, I should have redirected to this post: https://forums.intel.com/s/question/0D70P000006FlDZSA0 where the zip is located.
Regarding 'borrowing other memory module', does this mean i have to test with a different RAM memory stick ?
Thanks for all your help!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Wanner,
Yesterday did the diagnostic test, and it passed on Standard with no findings. However on doing the test on Extended it got stuck on 20% on the first test no matter how many times I did it. Is there a fault there?
Hana
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The test I have ran includes the Intel Diagnostic Test as well as the Windows Memory Diagnostic Tool. The Intel Diagnostic Test was ran multiple times with no errors found. The test I was stuck on was the Windows Memory Diagnostic Tool.
Recently I borrowed a new RAM stick from someone I know, and running it as usual still gave me crashes.
My graphics card is running on recommended settings from the NVidia GeForce Experience application and has not been overclocked.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, it is a HyperX Predator DDR4 RGB 16GB (8GBx2 sticks) 3200MHz CL16 DIMM XMP RAM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Wanner,
Sorry I usually take long to reply, the time is used to stress test the computer.
The last change I did was putting Extreme Memory Profile into Profile 1 in the BIOS and setting memory clock to 2667MHz (previously 2400) and it didn't seem to solve the crash.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Does this mean resetting BIOS and only turning on Turbo Boost? If that is the case, I had done it yesterday, but no changes.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page