Intel Turbo Boost is causing lag

[Ahmad_]

Hello,

Enabling Intel Turbo Boost caused my laptop to lag especially on games.

CPU: Core i7 1065G7
GPU: Geforce MX230

I have run a scan on IPDT, Report is attached.

Thank you,

[Sebastian_M_Intel]

Hello Ahmad_, 

Thank you for posting on the Intel® communities.   

I understand that you are facing lag problems whenever Intel® Turbo Boost is enabled. 

Based on the Intel® Processor Diagnostic Tool outcome, it seems the CPU is working as expected. 

I would like to clarify that even Turbo Boost is a technology supported by the CPU, it is managed by the Operating System (OS) depending on current workload, temperature, and power management of the system.  

To have more information from your system, please provide the following: 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

• Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
• Click on the menu where it says "Summary" to change to "Detailed View".   
• To save your scan, click on "Next", then "Save".   
• Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach). 

2. Run the Intel® Processor Identification Utility and send the report either in a screenshot or .txt file. Follow the instructions here. 

3. Does the lag happen only while gaming or will also happen with other tasks? Does it happen with any game you play or is it related to some specific games? Please provide the game name and version.  

4. While gaming and facing this problem, provide a screenshot of the Task Manager: Press Ctrl+Shift+Esc to open the Task Manager with a keyboard shortcut or right-click the Windows taskbar and select “Task Manager.” 

5. Is this the first time you are facing this behavior? If yes, do you remember making any changes before the issue started? 

Regards, 

Sebastian M  

Intel Customer Support Technician  

[Ahmad_]

Hello Sebastian M,

Thanks for help.

Here is the information you requested:

1. Intel® SSU report is attached.

2. Intel® Processor Identification Utility report in a screenshot and a .txt file.

3. Initially, the lag is apparent while gaming, it causes the fps to drop, while with other tasks it may not be so apparent.

I have not tried many games on this laptop but the lag is too heavy with CS:GO, especially when the charger is plugged in, I have also experienced slight lag with Call Of Duty 2 which is a light old game.

I have noticed that enabling Turbo Boost may be causing overheating and high power consumption.

4. Screenshots are attached.

5. It is naturally the first time I am facing this behavior, since I have purchased the laptop recently.

Regards,

[Sebastian_M_Intel]

Hello Ahmad_,  

Thank you for your reply. 

Based on what you are reporting, this does not seem to be expected behavior. Please check our recommendations: 

1. As it is a laptop, the CPU is integrated into the system, and you mentioned that it is a new computer; you may want to check with the reseller or the manufacturer (OEM) for further help.  
2. The OEM will be in charge of the cooling and power settings, so they can also help you with a possible solution.  
3. In case you have not done this, try loading the BIOS settings to its defaults (check with the OEM for guidance). 
4. The latest step you can try is to make a fresh Operating System (OS) reinstallation just to rule out any software issue. 

In case the above does not work, chances are that you have a defective system or piece of hardware.  

Regards,  

Sebastian M  

Intel Customer Support Technician   

[Sebastian_M_Intel]

Hello Ahmad_,  

Were you able to check the previous post and follow our recommendations? Please let me know if you need more assistance.   

Regards,  

Sebastian M  

Intel Customer Support Technician  

[Sebastian_M_Intel]

Hello Ahmad_,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Sebastian M  

Intel Customer Support Technician