Intel XTU 7.1.3.5 Will Not Install 0x80070020

[DoctorMouse]

I realised that I have been running an out of date version of Intel XTU. So I decided to upgrade the version that I was running. I've downloaded the file direct from Intel. I uninstalled the previous version before trying to install the new version.

And that's where it stops I'm afraid. It tells me that it needs access to a file, but from the log file I'll be blowed if I can find what it needs access to.

I've cleared both the c:\windows\temp and the %temp% in my account. It's a full Windows Administrator account.

I'm running Windows 10 22H2 Pro

I've copied the log file below:

[2BD8:2380][2023-10-24T18:38:27]i001: Burn v3.14.0.7815, Windows v10.0 (Build 19045: Service Pack 0), path: C:\Windows\Temp\{AB01DFC4-C6E6-402F-9154-83AE85BDD955}\.cr\XTUSetup_7.13.1.5.exe
[2BD8:2380][2023-10-24T18:38:27]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'
[2BD8:2380][2023-10-24T18:38:27]i000: Initializing version variable 'BundleVersionNumber' to value '7.13.1.5'
[2BD8:2380][2023-10-24T18:38:27]i009: Command Line: '-burn.clean.room=C:\Users\mwl\OneDrive\Desktop\XTUSetup_7.13.1.5.exe -burn.filehandle.attached=536 -burn.filehandle.self=544'
[2BD8:2380][2023-10-24T18:38:27]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\mwl\OneDrive\Desktop\XTUSetup_7.13.1.5.exe'
[2BD8:2380][2023-10-24T18:38:27]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\mwl\OneDrive\Desktop\'
[2BD8:2380][2023-10-24T18:38:27]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\mwl\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20231024183827.log'
[2BD8:2380][2023-10-24T18:38:27]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[2BD8:2380][2023-10-24T18:38:27]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'
[2BD8:2380][2023-10-24T18:38:27]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[2BD8:32C8][2023-10-24T18:38:27]i000: Setting version variable 'WixBundleFileVersion' to value '7.13.1.5'
[2BD8:2380][2023-10-24T18:38:27]i100: Detect begin, 2 packages
[2BD8:2380][2023-10-24T18:38:27]i000: Product or related product not found: {823C3D41-1C6E-4ECA-9923-1200278AE478}
[2BD8:2380][2023-10-24T18:38:27]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '0.0.0.0'
[2BD8:2380][2023-10-24T18:38:27]i000: Setting string variable 'NETFRAMEWORK45' to value '533325'
[2BD8:2380][2023-10-24T18:38:27]i000: Setting version variable 'WindowsDllVersion' to value '10.0.19041.3570'
[2BD8:2380][2023-10-24T18:38:27]w120: Detected partially cached package: Intel_XtuInstaller.msi, invalid payload: Intel_XtuInstaller.msi, reason: 0x80070002
[2BD8:2380][2023-10-24T18:38:27]i101: Detected package: vcredist_64.exe, state: Absent, cached: None
[2BD8:2380][2023-10-24T18:38:27]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: Partial
[2BD8:2380][2023-10-24T18:38:27]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to true.
[2BD8:2380][2023-10-24T18:38:27]i052: Condition 'WixBundleInstalled OR WindowsDllVersion >= "10.0.14393.0" OR NOT WixBundleAction = 5' evaluates to true.
[2BD8:2380][2023-10-24T18:38:27]i052: Condition 'WixBundleInstalled OR NOT WixBundleAction = 5 OR NETFRAMEWORK45 >= 394802' evaluates to true.
[2BD8:2380][2023-10-24T18:38:27]i199: Detect complete, result: 0x0
[2BD8:32C8][2023-10-24T18:38:30]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[2BD8:2380][2023-10-24T18:38:30]i200: Plan begin, 2 packages, action: Install
[2BD8:2380][2023-10-24T18:38:30]w321: Skipping dependency registration on package with no dependency providers: vcredist_64.exe
[2BD8:2380][2023-10-24T18:38:30]i000: Setting string variable 'WixBundleLog_vcredist_64.exe' to value 'C:\Users\mwl\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20231024183827_000_vcredist_64.exe.log'
[2BD8:2380][2023-10-24T18:38:30]i000: Setting string variable 'WixBundleRollbackLog_vcredist_64.exe' to value 'C:\Users\mwl\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20231024183827_000_vcredist_64.exe_rollback.log'
[2BD8:2380][2023-10-24T18:38:30]i000: Setting string variable 'WixBundleRollbackLog_Intel_XtuInstaller.msi' to value 'C:\Users\mwl\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20231024183827_001_Intel_XtuInstaller.msi_rollback.log'
[2BD8:2380][2023-10-24T18:38:30]i000: Setting string variable 'WixBundleLog_Intel_XtuInstaller.msi' to value 'C:\Users\mwl\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20231024183827_001_Intel_XtuInstaller.msi.log'
[2BD8:2380][2023-10-24T18:38:30]i201: Planned package: vcredist_64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[2BD8:2380][2023-10-24T18:38:30]i201: Planned package: Intel_XtuInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2BD8:2380][2023-10-24T18:38:30]i299: Plan complete, result: 0x0
[2BD8:2380][2023-10-24T18:38:30]i300: Apply begin
[2BD8:2380][2023-10-24T18:38:30]i010: Launching elevated engine process.
[2BD8:2380][2023-10-24T18:38:30]i011: Launched elevated engine process.
[2BD8:2380][2023-10-24T18:38:30]i012: Connected to elevated engine.
[4424:43A0][2023-10-24T18:38:30]i358: Pausing automatic updates.
[4424:43A0][2023-10-24T18:38:30]i359: Paused automatic updates.
[4424:43A0][2023-10-24T18:38:30]i360: Creating a system restore point.
[4424:43A0][2023-10-24T18:38:30]i361: Created a system restore point.
[4424:43A0][2023-10-24T18:38:30]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{656d6e57-cf22-4974-b6f5-a94ce20c1471}, options: 0x7, disable resume: No
[4424:43A0][2023-10-24T18:38:30]i000: Caching bundle from: 'C:\Windows\Temp\{EFCCB11D-84D5-43FA-BCE6-11A1C08ED3A6}\.be\XTUUISetup.exe' to: 'C:\ProgramData\Package Cache\{656d6e57-cf22-4974-b6f5-a94ce20c1471}\XTUUISetup.exe'
[4424:43A0][2023-10-24T18:38:30]i320: Registering bundle dependency provider: {656d6e57-cf22-4974-b6f5-a94ce20c1471}, version: 7.13.1.5
[4424:43A0][2023-10-24T18:38:30]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{656d6e57-cf22-4974-b6f5-a94ce20c1471}, resume: Active, restart initiated: No, disable resume: No
[2BD8:1C08][2023-10-24T18:38:30]e000: Error 0x80070570: Failed to extract all files from container, erf: 1:4:0
[2BD8:18D0][2023-10-24T18:38:30]e000: Error 0x80070570: Failed to begin and wait for operation.
[2BD8:18D0][2023-10-24T18:38:30]e000: Error 0x80070570: Failed to extract payload: a1 from container: WixAttachedContainer
[2BD8:18D0][2023-10-24T18:38:30]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Windows\Temp\{AB01DFC4-C6E6-402F-9154-83AE85BDD955}\.cr\XTUSetup_7.13.1.5.exe, error: 0x80070570.
[2BD8:18D0][2023-10-24T18:38:30]w350: Applied non-vital package: vcredist_64.exe, encountered error: 0x80070570. Continuing...
[4424:28CC][2023-10-24T18:38:36]e000: Error 0x80070020: Failed to move C:\Windows\Temp\{EFCCB11D-84D5-43FA-BCE6-11A1C08ED3A6}\Intel_XtuInstaller.msi to C:\ProgramData\Package Cache\.unverified\Intel_XtuInstaller.msi
[4424:28CC][2023-10-24T18:38:36]e000: Error 0x80070020: Failed to transfer working path to unverified path for payload: Intel_XtuInstaller.msi.
[4424:28CC][2023-10-24T18:38:36]e000: Error 0x80070020: Failed to cache payload: Intel_XtuInstaller.msi
[2BD8:18D0][2023-10-24T18:38:36]e314: Failed to cache payload: Intel_XtuInstaller.msi from working path: C:\Windows\Temp\{EFCCB11D-84D5-43FA-BCE6-11A1C08ED3A6}\Intel_XtuInstaller.msi, error: 0x80070020.
[2BD8:18D0][2023-10-24T18:38:36]e349: Application requested retry of payload: Intel_XtuInstaller.msi, encountered error: 0x80070020. Retrying...
[2BD8:25E4][2023-10-24T18:38:36]e000: Error 0x80070020: Failed to create file: C:\Windows\Temp\{EFCCB11D-84D5-43FA-BCE6-11A1C08ED3A6}\Intel_XtuInstaller.msi
[2BD8:25E4][2023-10-24T18:38:36]e000: Error 0x80070020: Failed to extract all files from container, erf: 1:B:0
[2BD8:18D0][2023-10-24T18:38:36]e000: Error 0x80070020: Failed to begin and wait for operation.
[2BD8:18D0][2023-10-24T18:38:36]e000: Error 0x80070020: Failed to extract payload: a1 from container: WixAttachedContainer
[2BD8:18D0][2023-10-24T18:38:36]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Windows\Temp\{AB01DFC4-C6E6-402F-9154-83AE85BDD955}\.cr\XTUSetup_7.13.1.5.exe, error: 0x80070020.
[4424:28CC][2023-10-24T18:38:36]i351: Removing cached package: vcredist_64.exe, from path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\
[4424:28CC][2023-10-24T18:38:36]w353: Unable to remove cached package: vcredist_64.exe, from path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\, reason: 0x80070003. Continuing...
[2BD8:2380][2023-10-24T18:38:36]e000: Error 0x80070020: Failed while caching, aborting execution.
[4424:43A0][2023-10-24T18:38:36]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{656d6e57-cf22-4974-b6f5-a94ce20c1471}, resume: None, restart: None, disable resume: No
[4424:43A0][2023-10-24T18:38:36]i330: Removed bundle dependency provider: {656d6e57-cf22-4974-b6f5-a94ce20c1471}
[4424:43A0][2023-10-24T18:38:36]i352: Removing cached bundle: {656d6e57-cf22-4974-b6f5-a94ce20c1471}, from path: C:\ProgramData\Package Cache\{656d6e57-cf22-4974-b6f5-a94ce20c1471}\
[4424:43A0][2023-10-24T18:38:36]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{656d6e57-cf22-4974-b6f5-a94ce20c1471}, resume: None, restart initiated: No, disable resume: No
[2BD8:2380][2023-10-24T18:38:36]i399: Apply complete, result: 0x80070020, restart: None, ba requested restart: No

[IsaacQ_Intel]

Hello @DoctorMouse

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      Can you provide more details about the specific error message or prompt you receive during the installation process?

2.      Did you encounter any error codes or messages that might give clues about the issue?

3.      Can you describe the steps you took when uninstalling the previous version of Intel XTU?

4.      Did you ensure that there are no running processes or services related to Intel XTU before attempting to install the new version?

5.      Have you attempted to run the installation with any compatibility settings, such as running it as an administrator?

6.      Were there any recent changes or updates to your Windows 10 Pro system that might be affecting the installation process?

7.      Have you tried installing the new version on a different user account to see if the issue persists?

8.      Are there any third-party security or antivirus programs running that could potentially interfere with the installation?

SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Also, please take into consideration the troubleshooting steps provided in the following articles:

·      Error: "Setup Failed" in Intel® Extreme Tuning Utility (Intel® XTU).

·      Unable to Start the Intel® Extreme Tuning Utility (Intel® XTU) Because of a System Incompatibility.

After we have gathered all the pertinent information, we will thoroughly analyze it and subsequently provide a formal response with the findings.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[DoctorMouse]

1 & 2, Please see below:

3, Just went into Appwiz.cpl and uninstalled the software after using taskmgr to kill all the processes.

5, Yes I've ran it as administrator

6, Nothing bar normal MS updates

7, There are no other accounts on my system.

9, Microsoft Defender

[IsaacQ_Intel]

Hello DoctorMouse

Thank you for the information provided. 

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello DoctorMouse

We sincerely appreciate your patience and apologize for the delay in our response. Our dedicated team is currently conducting a thorough examination to identify a solution for the issue you've encountered. Please rest assured that we are fully committed to providing you with the necessary support.

In order to facilitate our investigation, we kindly request the following information:

1. Can you confirm whether if you were able to successfully install the previous version of XTU on the same PC? In other words, did XTU function correctly in the past, and is the issue specific to the new version?
2. Have you already attempted to reinstall the operating system (OS)? If not, we recommend suggesting this course of action.

Once we have gathered this information and evaluated the outcomes of these steps, we will proceed with our research.

Warm regards,

Isaac Q.

Intel Customer Support Technician

[DoctorMouse]

So your solution to your software failing to install is to completly re-install the operating system ? If that's the case I can live without it.

[IsaacQ_Intel]

Hello DoctorMouse

Thank you for your reply.

Reinstalling the operating system emerges as a viable recourse that some users have reported to be effective in addressing issues associated with Intel XTU. We acknowledge and respect your hesitance to explore this option due to its potential risks.

Nonetheless, I want to assure you that I will collaborate with our dedicated XTU team to explore alternative solutions for the successful installation of the application on your system. Rest assured, I will revert to you as soon as we gather more pertinent information.

I sincerely apologize for any inconveniences this matter has caused.

Warm regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello Dr. Mouse,

I trust this message finds you well.

I am writing to inform you that your concern remains under the careful review of our dedicated team. Rest assured, we are diligently working on your matter, and we will promptly communicate any further updates as they become available. We greatly appreciate your patience and understanding.

Best regards,

Isaac Q.

Intel Customer Support Technician

[Jose_Intel]

Hello Dr. Mouse,

We hope you are having a nice day.

We just received an update on this matter. The Windows Update Error 0x80070020 mostly occurs if there’s an application interfering with the automated update process.

Please disable any other third-party real-time antimalware products that were installed on the PC to check if any incoming/outgoing connections to the PC are affected by the firewall.

Also, we recommend installing any Windows update, if any. As well, a clean Windows installation is recommended, or contact Microsoft since this error seems to be related to OS not to the Intel® XTU app itself.

Best regards,

Jose B.

Intel Customer Support Technician