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BMuha1
Beginner
1,610 Views

Intel XTU does not recognize my processor.

So I have just bought a Dell 7577 laptop with Intel 7700HQ and GTX 1050ti. Its got Windows 7. During gaming CPU heats quite a lot so I decided to undervolt it. and I had a bit of a challenge making windows accept the drivers. Despite I got the XTU working, the Advanced Tuning tab is blank like this: https://imgur.com/yNWTSP4 https://imgur.com/yNWTSP4

Here is one of the logs:

2018/02/27-14:00:11.6589|IMP] About to display splash screen

2018/02/27-14:00:11.6901|IMP] Loading Themes

2018/02/27-14:00:11.6901|WARN] Could not find customized skin. Loading default Black Color Theme

2018/02/27-14:00:11.7906|IMP] Application On Startup event called

2018/02/27-14:00:11.7906|IMP] Starting up UI

2018/02/27-14:00:11.7906|IMP] Showing Startup Window

2018/02/27-14:00:11.8686|!ERR] !!!!! ********* Service is stopped, it should be running or starting ************ !!!!!

2018/02/27-14:00:13.0006|IMP] Starting IOC Setup

2018/02/27-14:00:13.2658|IMP] Setting up Simulation IOC items

2018/02/27-14:00:13.4062|IMP] Initializing profiles

2018/02/27-14:00:13.687|!ERR] UiPlatformDetect failed to match processor family, returning None

2018/02/27-14:00:13.7338|!ERR] System.FormatException: Input string was not in a correct format.

at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)

at System.Number.ParseUInt32(String value, NumberStyles options, NumberFormatInfo numfmt)

at System.Convert.ToUInt32(String value)

at PerfTune.Managers.TrendSettings.GetState(String id)Exception occurred getting trend state for id: MemoryPerfmonMonitor

2018/02/27-14:00:13.7806|IMP] Initializing Manual tuning Manager

2018/02/27-14:00:13.7806|IMP] Manual tuning Manager Initialized

Source Init event subscribed

2018/02/27-14:00:14.779|IMP] Initializing Midnight Canyon Manager

2018/02/27-14:00:14.857|WARN] No process profiles found.

2018/02/27-14:00:14.857|IMP] Midnight Canyon Manager Initialized

Source Init event subscribed

Source Init event subscribed

2018/02/27-14:00:17.5657|!ERR] Validation of graphics turbo parameters failed - MinFreq=0, MaxFreq=0, MaxVoltage=0

2018/02/27-14:00:18.2603|IMP] About to close splash

2018/02/27-14:00:18.2883|IMP] Splash closed

Source Init event subscribed

Source Init event subscribed

Source Init event subscribed

2018/02/27-14:01:52.5919|!ERR] System.FormatException: Input string was not in a correct format.

at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)

at System.Number.ParseUInt32(String value, NumberStyles options, NumberFormatInfo numfmt)

at System.Convert.ToUInt32(String value)

at PerfTune.Managers.TrendSettings.GetState(String id)Exception occurred getting trend state for id: MemoryPerfmonMonitor

Source Init event subscribed

Source Init event subscribed

Source Init event subscribed

Source Init event subscribed

Source Init event subscribed

2018/02/27-14:29:28.3199|IMP] Benchmark Started

2018/02/27-14:32:40.6719|IMP] Benchmark Failed

2018/02/27-14:32:40.6719|IMP] Benchmark Completed

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4 Replies
AlHill
Super User
158 Views

Dell put Windows 7 on this laptop? Unless something has changed, only Windows 10 is supported on your Kabylake processor.

https://ark.intel.com/products/97185/Intel-Core-i7-7700HQ-Processor-6M-Cache-up-to-3_80-GHz Intel® Core™ i7-7700HQ Processor (6M Cache, up to 3.80 GHz) Product Specifications

Doc

BMuha1
Beginner
158 Views

I installed the Intel Integrated graphics driver before nvidia drivers with ease actually, so I though W7 is ok with my processor. I installed the W7 myself. I really dont want to use W10. So is it the OS making XTU not recognise the Processor?

AlHill
Super User
158 Views

I do not know. I can tell you that Windows 7 is not support on kabylake processors.

Doc

BMuha1
Beginner
158 Views

I installed the Intel Integrated graphics driver before nvidia drivers with ease actually, so I though W7 is ok with my processor. I installed the W7 myself. I really dont want to use W10. So is it the OS making XTU not recognise the Processor?

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