Intel XTU i9-10900kf Install failed Could not open key

[acaya]

when i want to install Extreme Tuning Utility that cant work and the program show this things, and i cant find way to fix,so someone can help me?

[acaya]

and this is log

[44A0:44A4][2024-06-09T03:03:56]i001: Burn v3.14.0.8227, Windows v10.0 (Build 22631: Service Pack 0), path: C:\Windows\Temp\{337200F2-31AC-44DA-90CF-75AF3203DE3C}\.cr\XTUSetup_7.14.1.12.exe
[44A0:44A4][2024-06-09T03:03:56]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'
[44A0:44A4][2024-06-09T03:03:56]i000: Initializing version variable 'BundleVersionNumber' to value '7.14.1.12'
[44A0:44A4][2024-06-09T03:03:56]i009: Command Line: '-burn.clean.room=C:\Users\34309\Downloads\XTUSetup_7.14.1.12.exe -burn.filehandle.attached=580 -burn.filehandle.self=584'
[44A0:44A4][2024-06-09T03:03:56]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\34309\Downloads\XTUSetup_7.14.1.12.exe'
[44A0:44A4][2024-06-09T03:03:56]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\34309\Downloads\'
[44A0:44A4][2024-06-09T03:03:56]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\34309\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240609030356.log'
[44A0:44A4][2024-06-09T03:03:56]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[44A0:44A4][2024-06-09T03:03:56]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'
[44A0:44A4][2024-06-09T03:03:56]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[44A0:44EC][2024-06-09T03:03:56]i000: Setting version variable 'WixBundleFileVersion' to value '7.14.1.12'
[44A0:44A4][2024-06-09T03:03:56]i100: Detect begin, 2 packages
[44A0:44A4][2024-06-09T03:03:56]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '7.13.0.38'
[44A0:44A4][2024-06-09T03:03:56]i000: Setting string variable 'NETFRAMEWORK45' to value '533320'
[44A0:44A4][2024-06-09T03:03:56]i000: Setting version variable 'WindowsDllVersion' to value '10.0.22621.3296'
[44A0:44A4][2024-06-09T03:03:56]i103: Detected related package: {7332681E-AAA7-4385-A68C-D3364F776D49}, scope: PerMachine, version: 7.13.0.38, language: 0 operation: MajorUpgrade
[44A0:44A4][2024-06-09T03:03:56]i101: Detected package: vcredist_64.exe, state: Absent, cached: Complete
[44A0:44A4][2024-06-09T03:03:56]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: Complete
[44A0:44A4][2024-06-09T03:03:56]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to true.
[44A0:44A4][2024-06-09T03:03:56]i052: Condition 'WixBundleInstalled OR WindowsDllVersion >= "10.0.14393.0" OR NOT WixBundleAction = 5' evaluates to true.
[44A0:44A4][2024-06-09T03:03:56]i052: Condition 'WixBundleInstalled OR NOT WixBundleAction = 5 OR NETFRAMEWORK45 >= 528040' evaluates to true.
[44A0:44A4][2024-06-09T03:03:56]i199: Detect complete, result: 0x0
[44A0:44EC][2024-06-09T03:03:58]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[44A0:44A4][2024-06-09T03:03:58]i200: Plan begin, 2 packages, action: Install
[44A0:44A4][2024-06-09T03:03:58]w321: Skipping dependency registration on package with no dependency providers: vcredist_64.exe
[44A0:44A4][2024-06-09T03:03:58]i000: Setting string variable 'WixBundleLog_vcredist_64.exe' to value 'C:\Users\34309\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240609030356_000_vcredist_64.exe.log'
[44A0:44A4][2024-06-09T03:03:58]i000: Setting string variable 'WixBundleRollbackLog_vcredist_64.exe' to value 'C:\Users\34309\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240609030356_000_vcredist_64.exe_rollback.log'
[44A0:44A4][2024-06-09T03:03:58]i000: Setting string variable 'WixBundleRollbackLog_Intel_XtuInstaller.msi' to value 'C:\Users\34309\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240609030356_001_Intel_XtuInstaller.msi_rollback.log'
[44A0:44A4][2024-06-09T03:03:58]i000: Setting string variable 'WixBundleLog_Intel_XtuInstaller.msi' to value 'C:\Users\34309\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240609030356_001_Intel_XtuInstaller.msi.log'
[44A0:44A4][2024-06-09T03:03:58]i201: Planned package: vcredist_64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None
[44A0:44A4][2024-06-09T03:03:58]i201: Planned package: Intel_XtuInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[44A0:44A4][2024-06-09T03:03:58]i299: Plan complete, result: 0x0
[44A0:44A4][2024-06-09T03:03:58]i300: Apply begin
[44A0:44A4][2024-06-09T03:03:58]i010: Launching elevated engine process.
[44A0:44A4][2024-06-09T03:03:58]i011: Launched elevated engine process.
[44A0:44A4][2024-06-09T03:03:59]i012: Connected to elevated engine.
[4554:4558][2024-06-09T03:03:59]i358: Pausing automatic updates.
[4554:4558][2024-06-09T03:03:59]i359: Paused automatic updates.
[4554:4558][2024-06-09T03:03:59]i360: Creating a system restore point.
[4554:4558][2024-06-09T03:03:59]i361: Created a system restore point.
[4554:4558][2024-06-09T03:03:59]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}, options: 0x7, disable resume: No
[4554:4558][2024-06-09T03:03:59]i000: Caching bundle from: 'C:\Windows\Temp\{B7FE4382-6C2F-4A48-ACAA-795548F3BAA8}\.be\XTUUISetup.exe' to: 'C:\ProgramData\Package Cache\{23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}\XTUUISetup.exe'
[4554:4558][2024-06-09T03:03:59]i320: Registering bundle dependency provider: {23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}, version: 7.14.1.12
[4554:4558][2024-06-09T03:03:59]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}, resume: Active, restart initiated: No, disable resume: No
[4554:4594][2024-06-09T03:03:59]i304: Verified existing payload: vcredist_64.exe at path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe.
[4554:4594][2024-06-09T03:03:59]i304: Verified existing payload: Intel_XtuInstaller.msi at path: C:\ProgramData\Package Cache\{F6D52B1E-61FA-49CF-889E-7E42B57FF727}v7.14.1.12\Intel_XtuInstaller.msi.
[4554:4558][2024-06-09T03:03:59]i301: Applying execute package: vcredist_64.exe, action: Install, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /install /quiet /norestart'
[4554:4558][2024-06-09T03:03:59]e000: Error 0x80070666: Process returned error: 0x666
[4554:4558][2024-06-09T03:03:59]e000: Error 0x80070666: Failed to execute EXE package.
[44A0:44A4][2024-06-09T03:03:59]e000: Error 0x80070666: Failed to configure per-machine EXE package.
[44A0:44A4][2024-06-09T03:03:59]w350: Applied non-vital package: vcredist_64.exe, encountered error: 0x80070666. Continuing...
[4554:4558][2024-06-09T03:03:59]i323: Registering package dependency provider: {F6D52B1E-61FA-49CF-889E-7E42B57FF727}, version: 7.14.1.12, package: Intel_XtuInstaller.msi
[4554:4558][2024-06-09T03:03:59]i301: Applying execute package: Intel_XtuInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{F6D52B1E-61FA-49CF-889E-7E42B57FF727}v7.14.1.12\Intel_XtuInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'
[4554:4558][2024-06-09T03:15:48]e000: Error 0x80070643: Failed to install MSI package.
[4554:4558][2024-06-09T03:15:48]e000: Error 0x80070643: Failed to execute MSI package.
[44A0:44A4][2024-06-09T03:15:48]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[44A0:44A4][2024-06-09T03:15:48]w348: Application requested retry of package: Intel_XtuInstaller.msi, encountered error: 0x80070643. Retrying...
[4554:4558][2024-06-09T03:15:51]i301: Applying execute package: Intel_XtuInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{F6D52B1E-61FA-49CF-889E-7E42B57FF727}v7.14.1.12\Intel_XtuInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'
[4554:4558][2024-06-09T03:15:52]e000: Error 0x80070642: Failed to install MSI package.
[4554:4558][2024-06-09T03:15:52]e000: Error 0x80070642: Failed to execute MSI package.
[44A0:44A4][2024-06-09T03:15:52]e000: Error 0x80070642: Failed to configure per-machine MSI package.
[44A0:44A4][2024-06-09T03:15:52]i319: Applied execute package: Intel_XtuInstaller.msi, result: 0x80070642, restart: None
[44A0:44A4][2024-06-09T03:15:52]e000: Error 0x80070642: Failed to execute MSI package.
[4554:4558][2024-06-09T03:15:52]i318: Skipped rollback of package: Intel_XtuInstaller.msi, action: Uninstall, already: Absent
[44A0:44A4][2024-06-09T03:15:52]i319: Applied rollback package: Intel_XtuInstaller.msi, result: 0x0, restart: None
[4554:4558][2024-06-09T03:15:52]i329: Removed package dependency provider: {F6D52B1E-61FA-49CF-889E-7E42B57FF727}, package: Intel_XtuInstaller.msi
[4554:4558][2024-06-09T03:15:52]i301: Applying rollback package: vcredist_64.exe, action: Uninstall, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /uninstall /quiet /norestart'
[44A0:44A4][2024-06-09T03:15:53]i319: Applied rollback package: vcredist_64.exe, result: 0x0, restart: None
[4554:4558][2024-06-09T03:15:53]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}, resume: None, restart: None, disable resume: No
[4554:4558][2024-06-09T03:15:53]i330: Removed bundle dependency provider: {23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}
[4554:4558][2024-06-09T03:15:53]i352: Removing cached bundle: {23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}, from path: C:\ProgramData\Package Cache\{23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}\
[4554:4558][2024-06-09T03:15:53]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}, resume: None, restart initiated: No, disable resume: No
[44A0:44A4][2024-06-09T03:15:54]i399: Apply complete, result: 0x80070642, restart: None, ba requested restart: No

[FrancisP_Intel]

Hello acaya,

Greeting from Intel Customer Support. We see that you're experiencing an issue with launching Intel XTU. May we kindly request some information so we can investigate this on our end? 

• First off, can you provide us with your current system configuration by scanning your device? Please use Intel® System Support Utility for Windows* software. This will enable us in seeing your device as well as the drivers and firmware associated with the components.
• What is the currently installed XTU version?
• Please extract XTU log files. Steps are indicated below:

1. Open Registry Editor
   1. Find HKEY_USERS\.DEFAULT\Software
   2. Create a new Key named “Intel” under that node (if it doesn’t already exist)
   3. Create a new Key named “XTU” under the “Intel” node (if it doesn’t already exist)
   4. Create a new DWORD value under the “XTU” node called “LoggingLevel” with value 4
   5. Restart the XTU Service, or restart the computer. 
   6. Start XTU and reproduce issue
   7. Share new XtuCore logs available in C:\ProgramDate\Intel\Intel Extreme Tuning Utility\Logs

• Was this the first time this issue occurred?
• Have you performed troubleshooting steps in attempting to resolve the issue? If yes, may we request for the steps you took? This is to prevent us from providing the exact same steps as well as to consider them as steps in isolating the issue.

We may have follow up questions if we think that the answers provided are insufficient to perform a root cause analysis. We will be waiting for your response.

Best regards,

Francis Ryan P.

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Acaya,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Acaya, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician