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SLAPP
Beginner
2,574 Views

Intel XTU install problem

My PC is a MSI GS63VR 7RF Stealth Pro,

Specs are:

Intel i7 7700hq

Windows 10 64bit

GTX 1060 6gb

I wanted to undervolt my cpu by using xtu however I can't install the software, the log reported is as follow:

[1DE0:0D28][2018-02-27T11:14:40]: Burn v3.6.2803.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\PC SEB\Downloads\xtu-setup-exe (1).exe, cmdline: ''

[1DE0:0D28][2018-02-27T11:14:40]: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'

[1DE0:0D28][2018-02-27T11:14:40]: Setting string variable 'WixBundleLog' to value 'C:\Users\PCSEB~1\AppData\Local\Temp\Intel_Extreme_Tuning_Utility_20180227111440.log'

[1DE0:0D28][2018-02-27T11:14:40]: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\PC SEB\Downloads\xtu-setup-exe (1).exe'

[1DE0:0D28][2018-02-27T11:14:40]: Condition 'VersionNT >= v6.1' evaluates to true.

[1DE0:0D28][2018-02-27T11:14:40]: Setting string variable 'WixBundleName' to value 'Intel Extreme Tuning Utility'

[1DE0:0D28][2018-02-27T11:14:40]: Detect 4 packages

[1DE0:0D28][2018-02-27T11:14:40]: Detected package: vcredist_x86.exe, state: Absent, cached: None

[1DE0:0D28][2018-02-27T11:14:40]: Detected package: SSCERuntime_x86_ENU.msi, state: Present, cached: None

[1DE0:0D28][2018-02-27T11:14:40]: Detected package: SSCERuntime_x64_ENU.msi, state: Present, cached: None

[1DE0:0D28][2018-02-27T11:14:40]: Detected package: XTU_Setup.msi, state: Absent, cached: None

[1DE0:0D28][2018-02-27T11:14:40]: Detect complete, result: 0x0

[1DE0:0D28][2018-02-27T11:14:42]: Plan 4 packages, action: Install

[1DE0:0D28][2018-02-27T11:14:42]: Skipping dependency registration on package with no dependency providers: vcredist_x86.exe

[1DE0:0D28][2018-02-27T11:14:42]: Setting string variable 'WixBundleLog_vcredist_x86.exe' to value 'C:\Users\PCSEB~1\AppData\Local\Temp\Intel_Extreme_Tuning_Utility_20180227111440_0_vcredist_x86.exe.l...

[1DE0:0D28][2018-02-27T11:14:42]: Condition 'VersionNT64' evaluates to true.

[1DE0:0D28][2018-02-27T11:14:42]: Setting string variable 'WixBundleRollbackLog_XTU_Setup.msi' to value 'C:\Users\PCSEB~1\AppData\Local\Temp\Intel_Extreme_Tuning_Utility_20180227111440_1_XTU_Setup.msi_roll...

[1DE0:0D28][2018-02-27T11:14:42]: Setting string variable 'WixBundleLog_XTU_Setup.msi' to value 'C:\Users\PCSEB~1\AppData\Local\Temp\Intel_Extreme_Tuning_Utility_20180227111440_1_XTU_Setup.msi.log'

[1DE0:0D28][2018-02-27T11:14:42]: Planned package: vcredist_x86.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None

[1DE0:0D28][2018-02-27T11:14:42]: Planned package: SSCERuntime_x86_ENU.msi, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register

[1DE0:0D28][2018-02-27T11:14:42]: Planned package: SSCERuntime_x64_ENU.msi, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register

[1DE0:0D28][2018-02-27T11:14:42]: Planned package: XTU_Setup.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[1DE0:0D28][2018-02-27T11:14:42]: Plan complete, result: 0x0

[1DE0:0D28][2018-02-27T11:14:42]: Apply begin

[134C:2EDC][2018-02-27T11:14:45]: Creating a system restore point.

[134C:2EDC][2018-02-27T11:14:45]: Created a system restore point.

[134C:2EDC][2018-02-27T11:14:45]: Caching bundle from: 'C:\Users\PCSEB~1\AppData\Local\Temp\{dde655b5-95f0-42fb-a5ab-608790284acc}\.be\xtu-setup-exe.exe' to: 'C:\ProgramData\Package Cache\{dde655b5-95f0-42fb-a5ab-608790284acc}\xtu-setup-exe.exe'

[134C:2EDC][2018-02-27T11:14:45]: Registering bundle dependency provider: {dde655b5-95f0-42fb-a5ab-608790284acc}, version: 6.4.1.19

[134C:07E4][2018-02-27T11:14:45]: Verified acquired payload: vcredist_x86.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_x86.exe, moving to: C:\ProgramData\Package Cache\96B377A27AC5445328CBAAE210FC4F0AAA750D3F\vcredist_x86.exe.

[134C:07E4][2018-02-27T11:14:45]: Verified acquired payload: XTU_Setup.msi at path: C:\ProgramData\Package Cache\.unverified\XTU_Setup.msi, moving to: C:\ProgramData\Package Cache\{1EB9D639-08BE-4DB1-96EE-C126D8EF402A}v6.4.1.19\XTU-Setup.msi.

[134C:2EDC][2018-02-27T11:14:45]: Applying execute package: vcredist_x86.exe, action: Install, path: C:\ProgramData\Package Cache\96B377A27AC5445328CBAAE210FC4F0AAA750D3F\vcredist_x86.exe, arguments: '"C:\ProgramData\Package Cache\96B377A27AC5445328CBAAE210FC4F0AAA750D3F\vcredist_x86.exe" -s'

[134C:2EDC][2018-02-27T11:14:46]: Registering dependency: {dde655b5-95f0-42fb-a5ab-608790284acc} on package provider: {3A9FC03D-C685-4831-94CF-4EDFD3749497}, package: SSCERuntime_x86_ENU.msi

[134C:2EDC][2018-02-27T11:14:46]: Registering dependency: {dde655b5-95f0-42fb-a5ab-608790284acc} on package provider: {D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}, package: SSCERuntime_x64_ENU.msi

[134C:2EDC][2018-02-27T11:14:46]: Applying execute package: XTU_Setup.msi, action: Install, path: C:\ProgramData\Package Cache\{1EB9D639-08BE-4DB1-96EE-C126D8EF402A}v6.4.1.19\XTU-Setup.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'

[134C:2EDC][2018-02-27T11:14:49]: Error 0x80070643: Failed to install MSI package.

[134C:2EDC][2018-02-27T11:14:49]: Error 0x80070643: Failed to execute MSI package.

[1DE0:0D28][2018-02-27T11:14:49]: Error 0x80070643: Failed to configure per-machine MSI package.

[1DE0:0D28][2018-02-27T11:14:49]: Error 0x80070643: Failed to execute MSI package.

[134C:2EDC][2018-02-27T11:14:49]: Skipped rollback of package: XTU_Setup.msi, action: Uninstall, already: Absent

[134C:2EDC][2018-02-27T11:14:49]: Removing cached package: XTU_Setup.msi, from path: C:\ProgramData\Package Cache\{1EB9D639-08BE-4DB1-96EE-C126D8EF402A}v6.4.1.19\

[134C:2EDC][2018-02-27T11:14:49]: Removing dependency: {dde655b5-95f0-42fb-a5ab-608790284acc} on package provider: {D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}, package SSCERuntime_x64_ENU.msi

[134C:2EDC][2018-02-27T11:14:49]: Removing dependency: {dde655b5-95f0-42fb-a5ab-608790284acc} on package provider: {3A9FC03D-C685-4831-94CF-4EDFD3749497}, package SSCERuntime_x86_ENU.msi

[134C:2EDC][2018-02-27T11:14:49]: Removing cached package: vcredist_x86.exe, from path: C:\ProgramData\Package Cache\96B377A27AC5445328CBAAE210FC4F0AAA750D3F\

[134C:2EDC][2018-02-27T11:14:49]: Removing bundle dependency provider: {dde655b5-95f0-42fb-a5ab-608790284acc}

[134C:2EDC][2018-02-27T11:14:49]: Removing cached bundle: {dde655b5-95f0-42fb-a5ab-608790284acc}, from path: C:\ProgramData\Package Cache\{dde655b5-95f0-42fb-a5ab-608790284acc}\

[1DE0:0D28][2018-02-27T11:14:49]: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Any clues?

Thanks

0 Kudos
6 Replies
idata
Community Manager
298 Views

Hello Pashen,

 

 

Thank you for contacting us, I understand that you are experiencing issues with XTU (ntel® Extreme Tuning Utility) tool.

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

To attach a file, you must click •Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

I hope to hear from you soon

 

 

Best regards,

 

Diego S.

 

 

 

SLAPP
Beginner
298 Views

Here is the file you required

idata
Community Manager
298 Views

Hello Pashen,

 

Thank you for your reply.

 

I was taking a look to the Report that you attached to the thread.

 

Essentially your system is totally up to date and it meets all the requirements in order to run the .exe file which leads us to think that the issue that you have been experiencing is an issue from an OS level, however we cannot just jump into conclusions, so I strongly recommend you to go ahead and try the actual XTU tool from the OEM manufacturer (MSI) in order to see if you are able to install it

 

Here you will find the MSI Dragon Center, which contains the XTU (oem version) for your board:

 

https://www.msi.com/Laptop/support/GS63VR-7RF-Stealth-Pro# down-driver&Win10%2064 https://www.msi.com/Laptop/support/GS63VR-7RF-Stealth-Pro# down-driver&Win10%2064

 

Please go ahead and give a try so you can post your results.

 

 

I hope to hear from you soon.

 

 

Best Regards,

 

Diego S.

 

SLAPP
Beginner
298 Views

Hello,

I can't find anywhere the equivalent to XTU, I do have msi dragon center, but no apps corresponds to xtu,

Could you please give me more detailed informations regarding the procedure?

Thank you for your help,

idata
Community Manager
298 Views

Hello Pashen,

 

Thank you for your reply.

 

In this case since the XTU comes in between the MSI Dragon Center (OEM) so I do not handle all details due to the fact that's is optimized by your motherboard manufacturer. I recommend you to go ahead and contact their support so you can test the app and let us know the outcome, so as shared before we can discard the issue being cause by your OS

 

I hope to hear from you soon.

 

 

Best Regards,

 

Diego S.

 

idata
Community Manager
298 Views

Hello Pashen,

 

I was taking a look to your thread, and I wanted to confirm if you need further assistance?

 

Please do not hesitate on replying back so we can provide assistance regarding your issue.

 

I hope to hear from you soon.

 

 

Best Regards,

 

Diego S.

 

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