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Hi,
I have some issues in reinstalling the XTU. The log file shows me that there is a detected version of the program. Although i uninstalled it properly before and followed your recommended steps. What can i do here? Or where can i find some leftovers of the previous installation?
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Hello AndiB,
Thank you for posting on the Intel® communities.
In order to better assist you, please provide the following:
1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:
- Download site: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
- Use the paperclip icon to attach the report to the thread. Please note that only one file can be attached at a time.
2. Besides the log file, do you get a specific error message from the Operating System while trying to install the Intel® XTU? If yes, please provide a screenshot.
3. Did the Intel® XTU work before? If yes, did you make any changes before the behavior started?
Regards,
Sebastian M.
Intel Customer Support Technician.
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Hi,
The Program worked fine. After an deinstallation i wnated to install it again, and since then i get the errors.
In the log file of the installation attempt (Log2) i see that there is a detected installation. Are there some leftofers somewhere?
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Your i5-8265Uis not supported by XTU. You should uninstall XTU and reset your bios to defaults.
Doc
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Hello AndiB,
Thank you for the information provided, please check our recommendations below:
1. As the peer AlHill mentioned, your processor is not compatible with the Intel® Extreme Tuning Utility (Intel® XTU), you can check that in the download website, under the valid products list.
2. However, you can try this to make sure there are not missing files:
Uninstall Intel® XTU using Apps and Features:
- Click Start.
- Open Control Panel.
- Select Programs.
- Select Programs and Features.
- From the list that displays, click Intel® Extreme Tuning Utility (Intel® XTU).
- Click Uninstall.
- A new window opens that offers to uninstall the program.
Remove any remaining files from the system:
- Locate installutil.exe at C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe
- Locate XTU service at: C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe
- Using those pieces of information, open a command prompt as an admin and enter your information for the location of the Extreme Tuning service. (Your location may be different. An example is given below.)
- C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe /u C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe
- Delete any folder named Intel® XTU from these locations: "C:\Program Files (x86)\Intel", "C:\ProgramData\Intel".
- Delete the folder named "Intel® Intel Telemetry" under “C:\ProgramData:”.
- You may want to reboot your system (optional)
3. After that, we highly recommend you checking with your system manufacturer for any monitoring/tuning program compatible with your system.
Regards,
Sebastian M.
Intel Customer Support Technician.
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Hello AndiB,
I hope the previous information was useful to you.
As a reminder, please keep in mind that your processor is not compatible with the Intel® XTU, and hopefully your system manufacturer can provide you with a monitoring/tuning program compatible with that system.
We will proceed to close this inquiry, if you need any additional information, please submit a new question as this thread will no longer being monitored.
Regards,
Sebastian M.
Intel Customer Support Technician.
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