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KWong57
Beginner
249 Views

Intel XTU stopped reading temps and freq after bios update

i7 6700k

2070 super

4x8 Corsair Vengeance Ram

Maximus IX Hero Mobo

RM 750i

0 Kudos
3 Replies
AdrianM_Intel
Moderator
28 Views

Hello KWong57,

 

Thank you for posting on the Intel® communities. 

 

Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.

 

1. Intel® System Support Utility (Intel® SSU) 

  • Intel® SSU Download link 
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 
  • Attach the report directly to the thread.

 

2. Please run Intel® Processor Diagnostic Tool and attach the report the the thread.

  • Download the tool Intel® Processor Diagnostic Tool
  • Follow the wizard installation.
  • The system will be scanned automatically.
  • Once the test has fully completed click on “File”.
  • Click on “View Results File” then save the text file.

 

Also please provide the following information:

  • Please provide screenshots of the Intel® Extreme Tuning Utility error (Not showing the temperature and frequencies)
  • Do you have any other tool to overclock the system? example: Intel® Performance Maximizer.
  • Does your mobo come with an overclock feature that is enabled in the BIOS?

 

 

Note: Since the issue started from a BIOS update there might be some customizations that were added to it and some motherboard manufacturers can restrict access to various controls.

 

Regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

 

AdrianM_Intel
Moderator
28 Views

Hello KWong57, 

 

Were you able to check the previous post? 

 

Let me know if you need more assistance. 

 

Regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

 

AdrianM_Intel
Moderator
28 Views

Hello KWong57, 

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question. 

 

Regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel