Processors
Intel® Processors, Tools, and Utilities
Announcements
The Intel sign-in experience has changed to support enhanced security controls. If you sign in, click here for more information.
13167 Discussions

Intel XTU wont start because drivers are not running

ElectricUnit
Novice
180 Views

Hello there,

I have a problem with installing Intel Extreme Tuning Utility.

I installed Intel XTU and restarted my PC afterwards.

Next, when I tried to start XTU, the following error message showed up:

Unable to start Intel Extreme Tuning Utility because the driver are not running. A reboot may be necessary if Intel Extreme Tuning Utility was just installed, otherwise download and install the latest version of Intel Extreme Tuning Utility.

 

I did uninstall and install XTU a few times but to no avail.

I followed the uninstall instructions from the intel support page also with no success as no processes or files related to XTU remain on my PC after uninstalling.

I also tried to contact the support with Intel System Support Utility but the webpage gives me a connection error everytime I try to submit  the report via SSU.

 

Thanks a lot in advance.

 

Kind Regards

ElectricUnit

 

Here is my system if needed:

 

Operating System: Microsoft Windows 10 Education(10.0.19044 Build 19044)

Physical Memory (Installed): 16 GB

Processor: 12th Gen Intel(R) Core(TM) i5-12600K

System Type: x64-based PC

 

Total Installed Updates: 28 Updates - See Detailed View for more information

Display Adapter(s): Intel(R) UHD Graphics 770 30.0.101.1994

                                    NVIDIA GeForce RTX 3070 Ti 31.0.15.1659

 

System Manufacturer: Micro-Star International Co., Ltd.

System Model: MAG Z690 TOMAHAWK WIFI DDR4 (MS-7D32)

 

Network Adapter(s): Bluetooth Device (Personal Area Network) 10.0.19041.1

Intel(R) Ethernet Controller (3) I225-V #2 1.0.2.14

Intel(R) Wi-Fi 6 AX201 160MHz 22.140.0.3

Realtek USB GbE Family Controller 10.50.211.2022

 

Disk(s): Samsung SSD 980 PRO 1TB 572,81 GB (available) 10.0.19041.789

Labels (1)
0 Kudos
0 Replies
Reply