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Intel Xeon CPU is running low but clock frequency is up 100%+

Lark
Novice
153 Views

I've got a strange problem with my new Windows 10 computer. I recently bought a laptop workstation with Intel Xeon Chip E series.

When I did the first boot the fan started spinning loud and then stopped. And it repeated until I finished install all windows updates. When it starts spinning it does not last for a long time, most of the time is less than a minute.

Now that all the windows 10 updates are done the fans do not spin that loud or don't spin at all. But I noticed that when I stream a movie from the computer to the TV over the network the funs start to spin again very loud for less than a minute and then stops. I noticed that when the spinning starts the CPU usage is less than 10% but the clock frequency is above 120%. Why is that happening?

Now I have installed ArcGIS, for my work,a single-core application, and it is doing the same thing when I just move around a simple satellite image in the application (I didn't even start with the image processing). I really don't understand why is this happening. I bought this machine especially because of my work and I'm not even doing now heavy staff and it is already spinning like crazy.

The laptop that I have is HP Zbook G6 17 and I think it has a very good airflow system. When I was checking the system while working I noticed that the Graphics Card was not being used in any moment both during the streaming and displaying the image. Is this normal? Is everything Okay with the computer?

Can anyone help understand why is it happening and what can I do to solve it?

This is my machine configuration:

Intel Xeon E2286M @2.40GHZ 8 Cores 32 GB RAM Nvidea Quadro RTX 4000

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1 Reply
AndrewG_Intel
Moderator
123 Views

Hello @Lark

Thank you for posting on the Intel® communities.

We found another thread describing the same issue and the same hardware/software environment as this one. To avoid duplication of effort, we will close this thread.


We will continue working on this one: https://community.intel.com/t5/Processors/Intel-Xeon-CPU-is-running-low-but-clock-frequency-is-up-10...


Best regards,

Andrew G.

Intel Customer Support Technician


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