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gwann
Beginner
1,379 Views

Intel core I-7 7700k overheat

Hello, I bought a intel core I-7 7700k about a week ago now when building a whole new pc, I have been running into problems where the cpu seams to overheat and crash my computer giving me a error message. I am using a nzxt kraken x62 so I do not belive it is the coolers foult of doing this. My cam software gives me a notice after I have booted up and says the cpu got over 85 C and that is from the minut the computer crashed. I have no idea if there is somthing wrong with the cpu or if it is supposed to be like this. I have the fans on 100% all the time fixed and it still does this and for some reason the usage of the cpu goes to 99% when playing games. I would really like some help to figure this out I spent all of my savings money to be able to build this pc but I can not even play games on it for some reason.

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8 Replies
idata
Community Manager
169 Views

Hello GeorgeThePanda,

 

 

I understand you are having overheating issues in your computer.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

If possible run the following utility and attach to this thread the results https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

 

I would like you to try the troubleshooting steps that are suggested on this link https://www.intel.com/content/www/us/en/support/processors/000005776.html https://www.intel.com/content/www/us/en/support/processors/000005776.html

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
gwann
Beginner
169 Views

I have looked over all the components and everything is compact and working fine, but for some reason when playing games it ramps up the usage alot and goes to 85 is probably the highest temperature my cam softvare has detected and then shuts my computer down. I have understood that 90 degrees celius is normal for this cpu but the problem is that it is shutting my whole computer down as it reashes this temperature and that is a super big problem since I can not use my computer to play any games.

gwann
Beginner
169 Views

I also asked my friend who has the same cpu and motherboard and does not have the same problem and he just have a low grade cpu cooler and it gets warmer then mine but never gets the crash like me so there should not be any problem with the components competability since he has one fan in his case for all his airflow and it is from his cpu and I have 4 and the AIO for the cpu so mine should run mutch cooler than his and not crash but his is running hotter while not crashing so I have no idea if it is some problem with the cpu turning of to early or it being something faultiy with the cpu.

n_scott_pearson
Super User Retired Employee
169 Views

George,

I suspect that your heatsink attachment or TIM application may be less than optimal (too much or too little can cause this kind of reaction). You also need to look at two things in your BIOS Settings:

  1. Check the fan speed control configuration and ensure that the CPU fan is reaching 100% at ~85c (or at your processor's Tcontrol temperature, which you can read from its MSR).
  2. Check whether your BIOS has parameters that cause system shutdown based upon the processor reaching some specific temperature.

Hope this helps,

...S

idata
Community Manager
169 Views

Hello GeorgeThePanda,

 

 

I was wondering if you were able to try the troubleshooting steps were suggested N. Scott Pearson.

 

 

Please let me know if issue persists or not.

 

 

Regards,

 

Fred D.
idata
Community Manager
169 Views

Hello GeorgeThePanda,

 

 

I was wondering if you still need assistance regarding the overheating issues you are having in your computer. In case you still need assistance just let me know.

 

 

Regards,

 

Fred D.
LMert1
Novice
169 Views

Hi George,

I have had almost the same issue long ago with my Pentium D965 EE (Presler).

https://ark.intel.com/products/27615/Intel-Pentium-Processor-Extreme-Edition-965-4M-Cache-3_73-GHz-1... Intel® Pentium® Processor Extreme Edition 965 (4M Cache, 3.73 GHz, 1066 MHz FSB) Product Specifications

The CPU heated up very fast after boot and shut down before Windows could start (Through Bios max Temp. shutdown setting).

After searching for a long time (Everything seems to be correctly installed) I noticed that the CPU heat spreader was not correctly fitted on one corner and therefore not completely flat on the CPU.

After refitting + cleaning and re-applying the compound the problem was solved.

Regards,

Leon Merts

idata
Community Manager
169 Views

Hello Nadav,

 

I was checking your case for Fred and I would like to know if you need further assistance.

 

 

Were you able to resolve the issue ?

 

Were you able to find the information ?

 

 

Please do not hesitate in replying to this email with the best contact method and time to reach you.

 

 

Best Regards,
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