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12773 Discussions

Intel driver and support assistant setup fail

Lyu5555
Beginner
914 Views

I can't setup ıntel driver and support assistant. I upload the imagine and intel ssu detailed information about fail.

0 Kudos
1 Solution
Jean_Intel
Moderator
746 Views

Hello @Lyu5555


Thanks for your message, I am sorry to hear that you are still experiencing your issue.


Regarding the installation issue that is present on your system, please follow the steps to repair the corrupt registries:


  • Run the Microsoft Program Install and Uninstall troubleshooter:
  • Double click the downloaded file to open the tool
  • Click on Advanced and make sure that the box associated with Apply repairs automatically is checked
  • On the next screen click on Installing
  • Wait until the inspection phase is complete and choose one of the Microsoft Visual C++ Redistributable programs
  • On the next screen click on No, try other fixes, and let the program run its course
  • Repeat the above steps for all Microsoft Visual C++ Redistributable programs installed and restart your computer


I hope you find this information useful.


Best regards,

Jean O.

Intel Customer Support Technician


View solution in original post

6 Replies
Jean_Intel
Moderator
847 Views

Hello @Lyu5555


Thanks for posting on the Intel communities.


Keep in mind that we may not be able to translate screenshots attached to the thread.


Regarding your issue, since you mentioned that you have issues setting up the program, please try the following steps:


  • Download IDSA, and run the installer as administrator (right-click on the icon and choose Run as Administrator)
  • Add IDSA as an exception to your Antivirus or Firewall or disable these until the installation is completed.


Looking forward to hearing from you.


Best regards,

Jean O.

Intel Customer Support Technician


Lyu5555
Beginner
774 Views

Sorry but I tried turning off the antivirus but it didn't work, same issue.

 

Jean_Intel
Moderator
747 Views

Hello @Lyu5555


Thanks for your message, I am sorry to hear that you are still experiencing your issue.


Regarding the installation issue that is present on your system, please follow the steps to repair the corrupt registries:


  • Run the Microsoft Program Install and Uninstall troubleshooter:
  • Double click the downloaded file to open the tool
  • Click on Advanced and make sure that the box associated with Apply repairs automatically is checked
  • On the next screen click on Installing
  • Wait until the inspection phase is complete and choose one of the Microsoft Visual C++ Redistributable programs
  • On the next screen click on No, try other fixes, and let the program run its course
  • Repeat the above steps for all Microsoft Visual C++ Redistributable programs installed and restart your computer


I hope you find this information useful.


Best regards,

Jean O.

Intel Customer Support Technician


Jean_Intel
Moderator
643 Views

Hello @Lyu5555.


I hope you are doing fine.


Were you able to check the previous post? 

Let us know if you still need assistance.


Best regards,

Jean O. 

Intel Customer Support Technician.


Lyu5555
Beginner
611 Views
It fixed itself, thanks for help  
Jean_Intel
Moderator
604 Views

Hello @Lyu5555.


I am glad to hear that the issue is now solved and everything is working fine.

If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Jean O.

Intel Customer Support Technician


Reply