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Hi,
I have an HTPC connected to my TV with an i3-7100 on a Gigabyte GA-H270N-WIFI running Windows 10 64bits. I have Windows 10 and all my drivers up to date. I only use it for watching movies and TVShows with PLEX and since a few weeks the most of the times graphics card get freezed right after ending a show and image goes black and I have to restart. I've tried with KODI and it's the same, so PLEX is not the problem. Before that I have never had any issue.
When the problem happens, if I click Win+CTRL+SHIFT+B to restart the graphics card and the image returns for a second and goes black again (Windows remains running in the back).
I thought that it might be due to a Windows update problem so I have reinstalled Windows 10 Spring 2018 and stopped Windows Update but the problem is still there. I don't know what else I can do. I also tried with previous versions of the graphics card drivers but nothing changes.
Any ideas of what is going on?
Thanks.
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Hello carlosvr74
Thank you for posting in the Intel® community.
- What changes were made prior before this behavior started happening?
- Have you tried a clean installation of the graphics driver on the system? See the steps below.
- What driver version have you tested?
- Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
- Steps to save the report:
- Run the utility.
- Click on "Scan" to get the scanned system.
- Once the scan is complete click on "next".
- Use the "save" option, save the report to your desktop.
- To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
Steps for a clean install of graphics driver
- First, you will have download the Intel® HD graphics 630 driver version on the following link https://downloadmirror.intel.com/28240/a08/win64_25.20.100.6326.zip https://downloadmirror.intel.com/28240/a08/win64_25.20.100.6326.zip (latest), once the driver is downloaded please make sure that the unit is not connected to the internet during the uninstall/install driver to avoid any automatic update, and follow these steps to uninstall the graphics drivers:
- On the keyboard, press WinLogo key + R, then type in devmgmt.msc
- Expand the Display Adapters section.
- Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
- Right-click the Intel Graphics Driver and select Uninstall.
- Select the checkbox Delete the driver software for this device.
- Reboot the computer after the uninstall process has finished.
- Once the reboot is completed, please follow these steps in order to update the graphics driver:
- Use the .zip file downloaded previously.
- Unzip the file to a designated location or folder.
- Right-click Windows Start icon and open Device Manager.
- Click "Yes" when prompted for permission from User Account Control.
- Expand the Display adapters section.
- Right-click the Intel® graphics entry and select Update Driver Software.
- Click "Browse my computer for driver software".
- Click "Let me pick from a list of device drivers on my computer".
- Click "Have Disk".
- Click "Browse".
- Access the designated location or folder, and access a folder called "Graphics".
- Select the file called "igdlh64" or "igdlh".
- Click Open, then click OK, and finally click "Next". Drivers are now being installed.
- Reboot your computer.
Hope this helps.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello carlosvr74
Thank you for posting in the Intel® community.
- What changes were made prior before this behavior started happening?
- Have you tried a clean installation of the graphics driver on the system? See the steps below.
- What driver version have you tested?
- Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
- Steps to save the report:
- Run the utility.
- Click on "Scan" to get the scanned system.
- Once the scan is complete click on "next".
- Use the "save" option, save the report to your desktop.
- To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
Steps for a clean install of graphics driver
- First, you will have download the Intel® HD graphics 630 driver version on the following link https://downloadmirror.intel.com/28240/a08/win64_25.20.100.6326.zip https://downloadmirror.intel.com/28240/a08/win64_25.20.100.6326.zip (latest), once the driver is downloaded please make sure that the unit is not connected to the internet during the uninstall/install driver to avoid any automatic update, and follow these steps to uninstall the graphics drivers:
- On the keyboard, press WinLogo key + R, then type in devmgmt.msc
- Expand the Display Adapters section.
- Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
- Right-click the Intel Graphics Driver and select Uninstall.
- Select the checkbox Delete the driver software for this device.
- Reboot the computer after the uninstall process has finished.
- Once the reboot is completed, please follow these steps in order to update the graphics driver:
- Use the .zip file downloaded previously.
- Unzip the file to a designated location or folder.
- Right-click Windows Start icon and open Device Manager.
- Click "Yes" when prompted for permission from User Account Control.
- Expand the Display adapters section.
- Right-click the Intel® graphics entry and select Update Driver Software.
- Click "Browse my computer for driver software".
- Click "Let me pick from a list of device drivers on my computer".
- Click "Have Disk".
- Click "Browse".
- Access the designated location or folder, and access a folder called "Graphics".
- Select the file called "igdlh64" or "igdlh".
- Click Open, then click OK, and finally click "Next". Drivers are now being installed.
- Reboot your computer.
Hope this helps.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hi again,
I have installed driver version 23.20.16.4973 and it seems the problem is gone. I tried every driver avaliable starting with the newest and this is the first that solved the problem. Anyway here is the report:
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Hello carlosvr74
Thank you for the information, I am glad to hear that the system is working properly.
NOTE: I am attaching your Intel® System Support Utility for Windows* report as a .txt file.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Thanks,
I hope the problem will be solved in the next drivers updates as well.
Regards,
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Hello carlosvr74
Thank you for the information,
Please monitor our download center for new Intel® driver releases (https://downloadcenter.intel.com/ https://downloadcenter.intel.com/)
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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