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Intel i7-8565U CPU Drop

Alefront
Beginner
447 Views

Hi, My Intel Core i7-8565U every 10 seconds(more or less) drops its usage from 50% to 9% and its clock from 2.5GHz to 0.3/0.5GHz. This means that if I'm using an application such as Microsoft Teams, Adobe Premiere or a light game like Minecraft every 10 seconds I see a consistent lag.

I tried to figure out my problem on the Internet, and in many websites people wrote that it could be thermal throttling, so I bought for my laptop a cooling base, equipped with 5 fans. These fans keep my CPU temperature under 60 degrees Celsius.

How could I solve my problem? using the computer with this issue is really annoying.

Thanks in advance.

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4 Replies
Maria_R_Intel
Moderator
423 Views

Hello Alessandro Frontini,


Thank you for posting on the Intel* Community.


To better assist you, please provide us with the below information:


  • Pictures of the task manager to see the CPU usage. Use the tab "Performance"
  • Provide us screenshots of the tool/app you are using to monitor the drops.


Please run the following tool in Windows* and attach the report generated. 

  

Intel® System Support Utility (Intel® SSU) 

 

  • Intel® SSU Download
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 


Intel® Processor Diagnostic Tool (IPDT)

  • Intel® Processor Diagnostic Tool download.
  • The diagnostic tool checks for brand identification, verifies the processor operating frequency, tests specific processor features and performs a stress test on the processor.
  • To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply.



Best regards,

Maria R.

Intel Customer Support Technician


Maria_R_Intel
Moderator
399 Views

Hello Alessandro Frontini,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


Alefront
Beginner
397 Views

Hello,

I used the software and it reported no issue. I guess i'll have to keep on using my processor as it is.

Maria_R_Intel
Moderator
372 Views

Hello Alefront,


Thank you for your response.


We will proceed to close this thread, keep in mind that you can provide the information we requested so we can take a deep look into your issue.


If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards,

Maria R.

Intel Customer Support Technician


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