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DBlac14
Beginner
403 Views

Intel management engine problem

Hello, i replaced motherboard on my laptop, but now i have problem with Intel Management engine interface. I must disable this feature in device manager, but laptop wont usable with this.

In device manager i have this message (Code 10) STATUS_DEVICE_POWER_FAILURE.

If i update to latest driver from Intel, the device works in device manager, but laptop has forever to shutdown, sleep mode or restart.

I must disable it.

I think its problem with firmware of IMEI. I download the firmware update from lenovo site, but if i run the update, system say to shutdown, then laptop restarted and nothing hapened.

 

In event viewer i found this Intel(R) Management Engine Interface driver has failed to perform handshake with the Firmware (FWSTS0: 0x80002014, FWSTS1: 0x30650116).

I download CSME_Version_Detection_Tool_Windows from Intel site, i take the picture what this tool show me.

error.jpg

If i update bios nothing changed.

Thanks for help and sorry for my english.

My laptop is lenovo 310-15isk.

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8 Replies
AlHill
Super User
91 Views

You must contact Lenovo for assistance. They are responsible for your support.

 

Doc

 

DBlac14
Beginner
91 Views

I know, i post to the lenovo forum, but no answer yet. If you get some idea please help me. System stability is very bad. Thanks.

AlHill
Super User
91 Views

Sounds to me like you have an incomplete or poorly installed bios/ME.

 

However, this is a Lenovo issue.

 

Doc

 

AlHill
Super User
91 Views

Also, is this board new, or used?

 

Doc

 

n_scott_pearson
Super User Retired Employee
91 Views

Actually, I will say further. The ME is not running. This means that the ME firmware is corrupted or missing. This will most definitely cause platform instability. Recovering from this state requires a firmware recovery operation. We can't help you with this; only the platform provider (Lenovo in this case) can provide this.

...S

DBlac14
Beginner
91 Views

The motherboard is new, i think its a firmware problem. But only lenovo service do this firmware recovery? Can i do it at home or not? In Lenovo forum anyone not help me with it. Thanks for answers.

AlHill
Super User
91 Views

Sorry, but you must ask lenovo these questions.

 

Doc

 

n_scott_pearson
Super User Retired Employee
91 Views

Al is correct; you need assistance from Lenovo to recover this.

...S​