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KJack1
Beginner
1,799 Views

Intel platform trust technology high CPU usage on Acer Aspire E5-575G

Since updating my chipset driver, my computer is lagging. Task manager shows nearly 40% cpu usage by IntelPTTEKRecertificationService continuously, even without running any programs and having no browsers open. Does anyone know how to fix this? Or get rid of it?

Thanks

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3 Replies
idata
Community Manager
129 Views

Ashani: Thank you very much for contacting the Intel® Processors communities. We will do our best to assist you with this scenario.

 

 

In regard to your inquiry, from our side we can confirm that the IntelPTTEKRecertificationService is related to the Intel® PTT feature, the processor supports it and on the following link you will find further details about the feature:

 

https://www.intel.com/content/www/us/en/support/articles/000007452/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000007452/mini-pcs.html

 

 

The feature can be enabled or modified by OEM, therefore, the best option we can recommend is to contact the final product manufacturer for further technical assistance on this matter.

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

KJack1
Beginner
129 Views

Thank you very much for the response. I was able to take care of it through bios once I made an admin password for it.

idata
Community Manager
129 Views

Ashani: You are very welcome. Perfect, excellent, we are glad to hear that the problem got fixed through the BIOS settings.

 

 

Any other inquiry, do not hesitate in contact us again.

 

 

Regards,

 

Alberto R

 

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