- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My computer for some reason always boots up to the AORUS screen when booting but then shuts down, restarts then boots successfully. Is there an idea what is making this happen???
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Here are some steps you can take to troubleshoot and potentially resolve this issue:
1.Ensure that your power supply unit (PSU) is adequate for your system's needs and is functioning properly. An underpowered or failing PSU can cause unexpected shutdowns
2.Make sure all your drivers are up to date. This includes your motherboard, GPU, and other peripheral drivers
3.Ensure that your system is not overheating. Clean any dust from your components and make sure your cooling system is working properly
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I’ve checked for overheating and that’s not the case, seeing that it didn’t overheat when I stress tested the cpu and played games that are high end sometimes.
I doubt it’s my PSU since it’s 1000 watts. Plus the computer works fine when the second boot happens.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi V0rtex,
Thank you for posting in Intel Communities.
Since we have noticed that your concern has not been addressed yet, please allow me to ask the following questions to provide you the best advice for this matter:
1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page, https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html for instructions.
2. May we know what other things have you tried?
We look forward to your response.
Best Regards,
Alfred S
Intel Customer Support Technician
Best Regards,
Alfred S
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi V0rtex,
I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best Regards,
Alfred S
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi V0rtex,
We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers.
We hope for your consideration and understanding on this one.
If you need any additional information, please submit a new question as this thread will no longer being monitored.
Thank you for contacting Intel® and have a great week!
Best Regards,
Alfred S
Intel Customer Support Technician

- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page