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MorjMorj
Beginner
87 Views

Lags, freezes in games and the browser

Good day. I see periodic slowdowns and freezes in games and even sometimes in the browser. At first I thought the video card was to blame, but this problem persists without it. I suspect memory controller but not sure about this. Help identify the cause. I tried to figure it out myself for a very long time, but I couldn't. Processor 10700k. Not overclocked.

 

Before this processor, I had 8700k and there were no problems. In the system, I changed only the processor to 10700k and, accordingly, the motherboard. I did not change everything else.

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3 Replies
Victor_G_Intel
Moderator
50 Views

Hello MorjMorj,


Thank you for posting on the Intel® communities.


To better assist you please provide the following reports and information to continue with your support request.


1-Please run the following tools and attach the reports generated.  


-Intel® System Support Utility (Intel® SSU)


Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

•          Open the application and click on "Scan" to see the system and device information

•          By default, Intel® SSU will take you to the "Summary View".  

•          Click on the menu where it says "Summary" to change to "Detailed View".  

•          To save your scan, click on "Next", then "Save".


- Intel® Processor Diagnostic Tool

•          Download link: https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

•          Please run the Intel® Processor Diagnostic Tool and send the results in a .txt file.

•          To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply.


2-Please answer the following questions so we can have a better understanding of your issue. 


-Was the processor purchased less than 30 days ago?


-Is there any physical damage to the processor?


-Brand and model of the motherboard(s) used with the processor.


-Brand and model of the RAM used with the processor.


-Did you enable Intel XMP and if yes, what was the memory speed configured?


-Can you please share with us the names of the games and the browsers you have tested to replicate this issue?


I look forward to hearing from you.


Regards,


Victor G.

Intel Technical Support Technician  


Victor_G_Intel
Moderator
44 Views

Hello MorjMorj,


Were you able to check the previous post?  


Please let me know if you need further assistance.  


Best regards,


Victor G. 

Intel Technical Support Technician


Victor_G_Intel
Moderator
32 Views

Hello MorjMorj,


We have not heard back from you.


If you need any additional information, please submit a new question as this thread will no longer being monitored 


Victor G. 

Intel Technical Support Technician  


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