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Linux Freezing - Intel 13th Gen Core i7-13620H

Guto
Beginner
2,784 Views

Hi!

 

My mini PC is experiencing frequent freezes, despite trying various operating systems such as pfSense, ProxMox, and Windows 11. Interestingly, the system worked smoothly with the Windows 11 OS. How can I troubleshoot and resolve issues specifically when running Unix/Linux systems?

Currently, I am actively monitoring the temperature, which remains stable. I'm also keeping an eye on dmesg messages and journalctl. Are there any other parameters or logs I should be monitoring?

The intention is to utilize this machine as a router/firewall, but unfortunately, it has been unable to operate continuously for more than 12 hours without freezing. Notably, updating Proxmox to the latest kernel has improved the situation, although there are still occasional freezes.

Any guidance or suggestions would be greatly appreciated.

Thank you, Carlos Nardi

 

Computer - Minis Forum NPB6

General Info:

cpu-info:
Packages:
0: Intel 13th Gen Core i7-13620H
Microarchitectures:
10x unknown
Cores:
0: 2 processors (0-1), Intel unknown
1: 2 processors (2-3), Intel unknown
2: 2 processors (4-5), Intel unknown
3: 2 processors (6-7), Intel unknown
4: 2 processors (8-9), Intel unknown
5: 2 processors (10-11), Intel unknown
6: 1 processor (12), Intel unknown
7: 1 processor (13), Intel unknown
8: 1 processor (14), Intel unknown
9: 1 processor (15), Intel unknown
Logical processors (System ID):
0 (0): APIC ID 0x00000000
1 (1): APIC ID 0x00000001
2 (2): APIC ID 0x00000008
3 (3): APIC ID 0x00000009
4 (4): APIC ID 0x00000010
5 (5): APIC ID 0x00000011
6 (6): APIC ID 0x00000018
7 (7): APIC ID 0x00000019
8 (8): APIC ID 0x00000020
9 (9): APIC ID 0x00000021
10 (10): APIC ID 0x00000028
11 (11): APIC ID 0x00000029
12 (12): APIC ID 0x00000038
13 (13): APIC ID 0x0000003a
14 (14): APIC ID 0x0000003c
15 (15): APIC ID 0x0000003e

 

lspci:

00:00.0 Host bridge: Intel Corporation Device a715
00:02.0 VGA compatible controller: Intel Corporation Raptor Lake-P [UHD Graphics] (rev 04)
00:04.0 Signal processing controller: Intel Corporation Raptor Lake Dynamic Platform and Thermal Framework Processor Participant
00:06.0 PCI bridge: Intel Corporation Raptor Lake PCIe 4.0 Graphics Port
00:07.0 PCI bridge: Intel Corporation Raptor Lake-P Thunderbolt 4 PCI Express Root Port
00:07.2 PCI bridge: Intel Corporation Raptor Lake-P Thunderbolt 4 PCI Express Root Port
00:0d.0 USB controller: Intel Corporation Raptor Lake-P Thunderbolt 4 USB Controller
00:0d.2 USB controller: Intel Corporation Raptor Lake-P Thunderbolt 4 NHI
00:0d.3 USB controller: Intel Corporation Raptor Lake-P Thunderbolt 4 NHI
00:14.0 USB controller: Intel Corporation Alder Lake PCH USB 3.2 xHCI Host Controller (rev 01)
00:14.2 RAM memory: Intel Corporation Alder Lake PCH Shared SRAM (rev 01)
00:15.0 Serial bus controller: Intel Corporation Alder Lake PCH Serial IO I2C Controller #0 (rev 01)
00:15.1 Serial bus controller: Intel Corporation Alder Lake PCH Serial IO I2C Controller #1 (rev 01)
00:16.0 Communication controller: Intel Corporation Alder Lake PCH HECI Controller (rev 01)
00:17.0 SATA controller: Intel Corporation Alder Lake-P SATA AHCI Controller (rev 01)
00:1c.0 PCI bridge: Intel Corporation Alder Lake PCH-P PCI Express Root Port #9 (rev 01)
00:1d.0 PCI bridge: Intel Corporation Alder Lake PCI Express Root Port (rev 01)
00:1d.1 PCI bridge: Intel Corporation Alder Lake PCI Express x1 Root Port #10 (rev 01)
00:1f.0 ISA bridge: Intel Corporation Raptor Lake LPC/eSPI Controller (rev 01)
00:1f.3 Audio device: Intel Corporation Raptor Lake-P/U/H cAVS (rev 01)
00:1f.4 SMBus: Intel Corporation Alder Lake PCH-P SMBus Host Controller (rev 01)
00:1f.5 Serial bus controller: Intel Corporation Alder Lake-P PCH SPI Controller (rev 01)
01:00.0 Non-Volatile memory controller: Kingston Technology Company, Inc. OM8PGP4 NVMe PCIe SSD (DRAM-less)
56:00.0 Ethernet controller: Intel Corporation Ethernet Controller I226-V (rev 04)
57:00.0 Ethernet controller: Intel Corporation Ethernet Controller I226-V (rev 04)
58:00.0 Network controller: MEDIATEK Corp. MT7921K (RZ608) Wi-Fi 6E 80MHz

 

uname -a:

Linux proxmox 6.5.11-7-pve #1 SMP PREEMPT_DYNAMIC PMX 6.5.11-7 (2023-12-05T09:44Z) x86_64 GNU/Linux

 

pveversion:
pve-manager/8.1.3/b46aac3b42da5d15 (running kernel: 6.5.11-7-pve)

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Alberto_R_Intel
Employee
2,736 Views

Guto, Thank you for posting in the Intel® Communities Support.


We will be more than glad to assist you with this matter. 


In reference to this scenario, normally, in order to rule out a possible hardware issue with your processor, we recommend to install and run the Intel® Processor Diagnostic Tool, since it does an overall test on the unit and if it passes the test it means it is working properly. But this tool will work only with Windows:

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html?wapkw=diagnostic


Also, the drivers that we have available on our official website were tested and validated for Windows as OS:

https://www.intel.com/content/www/us/en/support/detect.html


Just in case, here you will find the "Overheating Symptoms and Troubleshooting for Intel® Boxed Processors" with suggestions to attempt in the case the processor is getting overheated. Even though the details in there are also related to Windows*, still, there are some suggestions that will be useful for this situation:

https://www.intel.com/content/www/us/en/support/articles/000005791/processors/intel-core-processors.html


It is important to mention that the motherboard is actually the one that determines which of the Linux flavors are compatible with your platform. So, we always advise to get in contact directly with the manufacturer of the board to make sure which Operating Systems are fully supported by that component.


So, what we recommend in this case as the best thing to do, based on the fact that there are no problems when using Windows*, will be to get in contact directly with your Linux distros in order to get further technical support and assistance on this matter:

https://www.intel.com/content/www/us/en/support/topics/linux-osv.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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