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12282 Discussions

Mini-pc with N3450 goes to black screen, power down

LGerr
Beginner
406 Views

At random the mini-pc goes dark, power off. When updating w10 to 1809 with kb4465065 the frequency of shutdowns increases.

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3 Replies
AlHill
Super User
161 Views

Sounds like you might be overheating.

 

Doc

 

LGerr
Beginner
161 Views

Seems so. So I installed a monitor program. And indeed it warms up, goes above the temperature I set. I get a black screen for a moment, then it continues.

But at times, without the monitor warning, the system goes in power down.

Then with KB4465065 installed, the monitor does not report a lot of warming up. But the system stops increased enormously. Within 15 minutes the system stops and powers down (without any warning).

Before that (KB4465065) I could some work, keeping an fan directed at the mini-pc. At a certain moment the dark screens would appear, about 3 to 5 times and then I would get the power down.

I ran the SSU. Tried to include in here, but apparently the size is too much.

AlHill
Super User
161 Views

Have you made certain that the heat sink is clear of dust, fan (if any) is working, and that your device has adequate ventilation?

 

Doc

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