Missing Intel RMA CPU – Package Tampered and Replaced

[Minpotter]

On March 21, 2025, I called Intel to request an RMA for my Core i9-14900K. On March 22, I shipped my CPU to Malaysia via FedEx. However, when I checked the repair status on March 25, I was informed that my CPU was missing. The entire package, including its contents, had been replaced. Instead of my CPU, the package now contained a Meta Quest 3 VR headset. Additionally, the shipping label had been affixed to a completely different box that did not match mine and was not something I had sent.
RMA Number : 06534777

[DeancR_Intel]

Hi Minpotter,

I understand how important your Core i9-14900K is, and this unexpected issue is certainly not what you anticipated.

Please know that we're here to support you through this process. I recommend reaching out FedEx as soon as possible to report the issue and initiate an investigation. They should be able to help track the package and determine what happened during transit.

Upon checking internally, I can confirm that your case is currently under investigation by our team. We are committed to thoroughly examining the situation to understand what occurred and to find a resolution as swiftly as possible.

If there's anything else I can do to assist you or if you need further guidance, please don't hesitate to let me know

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Minpotter,

I wanted to check in regarding the previous message about your inquiry. Have you had an opportunity to look it over? If you have any questions or need additional information, please feel free to reach out.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Minpotter]

Thank you for your follow-up. I would like to bring to your attention that my CPU was under warranty and shipped from Taiwan to Malaysia via FedEx. Unfortunately, there was a mix-up with the shipping labels, which caused the wrong package (Meta Q3 128GB VR, intended for another shipment) to be sent to Intel Malaysia’s service center.

FedEx confirmed that the package was switched at the Taiwan airport, and after inquiring with the Hong Kong transit center, no further information has been found regarding the whereabouts of my original package. On March 28, 2025, Intel customer support informed me that a replacement product would be sent to avoid further delays. However, as of April 1, I have not received any updates regarding my CPU, nor have I received the replacement product.

Could you kindly check the previous correspondence for further details and advise on the next steps? I look forward to your response.

[DeancR_Intel · Accepted solution]

Hi Minpotter,

Thank you for your follow-up and for providing detailed information about the situation with your CPU shipment. To avoid further confusion and ensure a streamlined resolution, I recommend continuing communication through your parent case 06534777. This will help us keep all relevant information and correspondence in one place, making it easier to track progress and updates.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Minpotter]

A new CPU shipment notification and tracking number have been received.