Motherboard

[Harrisoo]

Hello, I am asking you all if you’ve ever experienced a problem like mine, I turn on my pc and i am presented with the manufacturing company logo, after that I am presented with a black screen, I can see white text for a split second however after that nothing happens, if I leave my pc for around 30 minutes a plain windows logo appears and nothing else happens, please please help

[AlHill]

One post is enough.  Double posting is not allowed.

You may have a board with a custom bios, or maybe just a custom logo.

Try banging on F2 during power on boot and see if you can get into the bios.

If you can, what is the bios revision string?

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[n_scott_pearson]

Actually, if @Harrisoo can get into BIOS Setup (that's what the F2 keypresses are for), it would also be informative if he could provide us with the Intel Management Engine firmware revision number (enter the Additional System Information submenu and then scroll down to the bottom of the information display).

...S

[Harrisoo]

Hello, thanks for responding yes I can get into the bios.

[Harrisoo]

However I am not home right now I wil be in a few minutes, I will get back to you thanks so much !

[Harrisoo]

Hello I have the number where should I send it?

[AlHill]

Post it on this forum thread.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Harrisoo]

7.1.13.1088 , thanks

[AlHill]

Also provide the bios string/revision.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Harrisoo]

Sorry, where do I locate that?

[AlHill]

Look in your bios.  It will look something like this (this is just an example):

KLZ8711D.86A.0459.2018.1101

In this example, 0459 is the revision, 2018.1101 is the date.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Harrisoo]

I found it, SWQ6710H.86A.0052.2011.0520.1802

[AlHill]

More correctly for your board, it will look something like this:

SWQ6710H.86A. 0070.2018.1024.1352

You can find the last bios for your board here:

https://web.archive.org/web/20191119131237/https://downloadcenter.intel.com/download/28299/BIOS-Update-SWQ6710H-86A-?product=51999

And, you can find information on your board here:

https://ark.intel.com/content/www/us/en/ark/products/51999/intel-desktop-board-dq67ow.html

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Harrisoo]

Thank you, however I can’t download that on my pc, my desktop won’t open

[DeividA_Intel]

Hello Harrisoo,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Desktop Board DQ67OW based on your other post.

I would like to let you know that Intel does not manufacture motherboards anymore and due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.  

Discontinued Products: https://www.intel.com/content/www/us/en/support/discontinued-products.html 

Please keep in mind that this thread will no longer be monitored by Intel.  

Regards,  

Deivid A.  

Intel Customer Support Technician