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My 4.6Ghz turbo clock is not being reached intel 10700f

M4DD3X1324
Beginner
3,599 Views

hello, recently my processor (intel core 10700F) has changed its turbo clock from 4.6Ghz... it is below normal (it varies between 4.58 and 4.59Ghz, and does not go higher than that). I know it's something insignificant, but my pc has crashed from time to time. I wanted to know if it is possible to have a solution for this, because before that happened my processor was fixed at 4.6Ghz, even with the temperature at 50 degrees celsius. Thank you very much in advance.

 

ps: I left a screenshot of the CPUID HWmonitor for easier understanding

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11 Replies
Alberto_R_Intel
Employee
3,584 Views

M4DD3X1324, Thank you for posting in the Intel® Communities Support.

 

For this scenario, it is important to mention first that the turbo boost clock speed fluctuates depending on the workload and processes running at a time, it should not be fixed to a specific value since it might damage the unit.

 

For the Intel® Core™ i7-10700F processor, the Base Frequency is 2.90 GHz. The fact that your unit is reaching 4.58 and 4.59Ghz implies it is working properly. The Max Turbo Frequency is up to 4.80 GHz, but it does not necessarily mean that it should reach that value for sure:

https://ark.intel.com/content/www/us/en/ark/products/199318/intel-core-i710700f-processor-16m-cache-up-to-4-80-ghz.html

 

Third-party tools such as CPUID HWmonitor might not be that accurate in the results showing about the unit. In order to rule out a possible hardware problem with your Intel® processor, install and run the Intel® Processor Diagnostic Tool, it does an overall test on the unit and if it passes the test it means it is working properly:

https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html?wapkw=intel%20processor%20diagnostic%20tool

 

Here you have additional details about Intel® turbo boost technology 3.0:

https://www.intel.com/content/www/us/en/support/articles/000021587/processors.html

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

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M4DD3X1324
Beginner
3,580 Views

hello, thanks for the answer, I understood the explanation perfectly... but I've been noticing that my pc has often crashed a lot after this happened. I've already run many diagnostic programs, both from windows and from intel itself (intel PDT). In fact, none of the programs showed anything wrong, but I say again that my PC was not crashing and that it started to happen frequently, even watching videos on youtube and making calls on discord. It is worth emphasizing that before my PC was fixed at 4.6Ghz without any problem.

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Alberto_R_Intel
Employee
3,565 Views

M4DD3X1324, You are very welcome, thank you very mu for letting us know those results.


Perfect, it is great to know that the processor passed the Intel® PDT test, now we can confirm there is no hardware issue with the unit itself.


Ragarding the issue of the PC crashing frequently, the source of that situation could be related to the PC getting overheated. In the following link you will find "Overheating Symptoms and Troubleshooting for Intel® Boxed Processors":

https://www.intel.com/content/www/us/en/support/articles/000005791/processors/intel-core-processors.html


You can also run the Intel® XTU tool strictly to monitor the temperature in real-time in order to confirm if the issue is in fact related to overheating:

https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html?wapkw=intel%20xtu


We also recommend to get in contact directly with the manufacturer of the motherboard to make sure the latest BIOS version is currently installed on your computer.


If the issue persists:

When did you purchase the Intel® processor?

How much wattage does the power supply support?

Did you make any recent hardware/software changes that might cause this issue?

Does the problem happen at home or in the work environment? 

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Regards,

Albert R.


Intel Customer Support Technician


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M4DD3X1324
Beginner
3,554 Views

Hello again, I did all the tests and diagnostics ... all ok, but when my computer reaches a certain temperature (I'll be putting it in this comment) power limit throttling is activated, limiting my processor speed a lot. By the way, even with the stress test running and the benchmarking, the processor clock did not go up (stabilized at 4.58Ghz), and with the passage of time it only decreased. Anyway, I'll leave all the tests, diagnostics, screenshots and analysis.

 

answering the questions now:

1. I bought my processor in April of this year.

2. my power supply supports 750w(80 bronze).
3.the most recent change I made was to change my video card to an rtx 3070 (old: gtx 1650).
4.the problem happens in my house.

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Alberto_R_Intel
Employee
3,537 Views

M4DD3X1324, Thank you very much for providing that information, the pictures, and the SSU report.


According to the SSU document, everything seems to be fine and properly installed. Even the memory RAM is fully compatible with the Intel® processor, the system is running at "2666 MHz" and the processor supports up to DDR4-2933MHz:

https://ark.intel.com/content/www/us/en/ark/products/199318/intel-core-i710700f-processor-16m-cache-up-to-4-80-ghz.html


Just to confirm, do you have the option to test a different memory RAM stick?

Do you have the possibility of testing your processor on a different board, or test your board with a different processor?

https://www.intel.com/content/www/us/en/support/articles/000057810/processors.html


Regards,

Albert R.


Intel Customer Support Technician


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M4DD3X1324
Beginner
3,526 Views

Hello again, I'm glad to hear that the PC is installed correctly. About the possibility of me testing a different RAM stick...unfortunately I only have a single stick (which I'm using now). Furthermore, unfortunately the possibility of testing another processor with my motherboard or my motherboard with another processor, will not be possible, although I have another motherboard (ASRock H370M PRO 4) and another intel processor as well (I5 9400), my current motherboard is not compatible with previous generation processors(I5:SOCKET LGA1151; motherboard: SOCKET LGA1200) and vice versa too. Therefore, it would be impossible to perform this test because of this incompatibility of sockets. Thanks in advance.

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Alberto_R_Intel
Employee
3,491 Views

Hello M4DD3X1324, You are very welcome, thank you very much for confirming those details.


No problem at all, we completely understand those options sometimes are not available. From our side, we consider that the Intel® processor is working properly, based on the fact that it passed all the tests.


Still, since according to the pictures there seems to be an overheating problem, I will do further research on this matter to verify if there is something else that we can suggest or do for this scenario. As soon as I get any updates, I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
3,469 Views

Hi M4DD3X1324, I just received an update on this matter.


While we are working on this case, we just wanted to confirm:


Are you seeing any errors when the PC crashes? Maybe a BSOD error?

Are you using a cooling solution that is listed in the POP? Do you have the option to swap it?

Do you have the option to test a different power supply?

Is there any dust inside the computer's case or anything that could be blocking the airflow (you may need to check externally too)?

When you say that you fixed the frequency to 4.6GHz, was it the base or the maximum frequency?

Please share the results of the Intel® PDT. Once the test is completed, select "File", then choose "View Results File" and attached the file to your post.


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
3,406 Views

Hello M4DD3X1324, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
3,348 Views

Hello M4DD3X1324, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

 

Since you purchase the processor in April and if you still are noticing issues with the unit, you can either contact the place of purchase to check on their warranty options or get in contact directly with us to claim the 3-year warranty:

 

Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

 

For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

 

Any questions, please let me know.

 

Regards,

Alberto R

 

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M4DD3X1324
Beginner
3,345 Views
Hello, how are you?, a thousand pardons for not answering these days, unfortunately I'm facing almost a whole month of tests at my school and also these days I was without Internet... I ask you please not to close this support, because it It has helped me a lot with the above problem. Even today I will answer all the questions and fix the reports in a few hours. Furthermore, on the days that I was able to use the computer, I've been noticing that the processor's temperature is varying a lot (between 40° and 57° even without using it in any game or application). Lastly, I will answer everything as soon as possible, Thank you for all your support.
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