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hello, my name Theda
using asus ROG GL503V
my CPU not stable when run heavy application like adobe, ect
my cursor loading like blue circle when my cpu graph is up
its like every 2-3scnd , the graph is up than cursor is loading
can someone help?
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Hello Theda,
I understand that your processor is not working stable. I apologize for any inconvenience.
Regarding this, I would like you to first download and install our Intel ® Processor Diagnostic Tool so we can check and see if there is a problem with the processor:
https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Intel ® Processor Diagnostic Tool
Please download it and run the diagnostics. Then, please attach the results to this thread.
Regards,
David V
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hi David, thx for ur reply
im attach the full result file@
hope u can help me to fix it
best regards,
theda widjaya
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Hello Theda,
Thank you for your response,
I will be reviewing the information of the test. In the meantime I would like to know, what is the power plan you are currently using?
The power plan could affect the way the processor behaves so if you want it to be stable and work at the best performance moving to the "High Performance" is the best option, I will attach a screenshot of how it looks.
Regards,
David V
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Hello Theda,
Thank you for your response,
The attachment is below.
Regards,
David V
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Hello David
Im using High Performance for my power like ur pict
best regards
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Hello Theda,
Thank you for your response,
Please download our Intel ® Extreme Tuning Utility and run a stress test for 5 minutes while checking the usage graph on the task manager to see what can be wrong. If possible please take screenshots of the graph during the test:
https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=66427 https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=66427
Regards,
David V
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hi David
im attach screenshoot of the graph during the test
i hope u can find the way to fix my cpu
best regards,
theda widjaya
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hello david
im wait ur answer for my cpu problem
best regards
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Hello Theda,
Thank you for your response,
According to the information showing on the screenshot while the stress test was running it actually shows to be stable when loaded. It seems to be more software-related than hardware. Can you please check with different heavy applications and show me the results?
This is because if while running a test with the Intel ® XTU it shows fine and passes that means that the processor is performing well. As an extra information, if you still feel unsatisfied with the performance you could always contact Asus so they can attempt to replace the bad part that is affecting you.
Regards,
David V
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Hello Theda,
I am following up with your case and see that we have not heard back from you.
If you need more assistance do not hesitate to reply.
Regards,
David V
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