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Beginner
2,096 Views

My FPO isn't recognized

Hi all,

I would like to check my CPU Warranty, but FPO isn't recognised, and I can't find QR code or Bar Code...

FPO seems to be L530 8orB 284

I let a pic from it here.

Thanks for your help

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7 Replies
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Community Manager
25 Views

Hello Pierre31,

Have you tried adding the ATPO Serial number? Try one more time in the Online Service Center which you can find here; https://supporttickets.intel.com/ics_cx_warranty_information https://supporttickets.intel.com/ics_cx_warranty_information, this time add the FPO number and ATPO number.

Use this guide to find the ATPO number for your processor model; http://www.intel.com/content/www/us/en/support/processors/000005609.html Where Can I Find Intel® Boxed Processors and Fan Part Numbers?. The FPO number on the processor should match the FPO number that comes within the box.

Regards,

Amy.

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Beginner
25 Views

Thanks, can you help me with ATPO to check warranty ?

FPO

L530B284 or L5308284

 

ATPO Serial Number:

M5416CL400046

Best Regards,

Peter

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Highlighted
Community Manager
25 Views

/thread/111035 Pierre31 I have checked that information in our database, and the results were that the processor is not showing there. Normally, when this happens is because the processor is a tray unit or counterfeit unit. Where did you purchase it? Do you still have the box?

Regards,

Amy.

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Beginner
25 Views

I didn't purchase it because of your answer. It was in french classifieds.

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Highlighted
Community Manager
25 Views

/thread/111035 Pierre31, check this link for more information on boxed units; http://www.intel.com/content/www/us/en/support/processors/000005721.html How to Identify a Boxed vs. an OEM Processor.

If you need further assistance let us know.

Regards,

Amy.

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Highlighted
Beginner
25 Views

Please have me

I cannot check warranty my i7-6700 with FPO number only. I cannot scan ATPO number.

My i7-6700 FPO: X621B637

But I can check warranty my i7-4790 with only FPO number.

I don't know why???

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Highlighted
Community Manager
25 Views

HippyHN, in your case I recommend using our chat support. That is the right channel to get the most accurate information in regard to warranty inquiries. See the chat support link here; http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

Regards,

Amy.

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