My HP machine with an Intel TPM is running firmware version 403.1.0.0. missing EK

[processor01]

Hello - 

My HP machines with an Intel TPM is running firmware version 403.1.0.0. is failing to provision and unable to attest due to a missing EK certificate - how do I fix this issue?

[JeanetteC_Intel]

Hello processor01,

Thank you for posting in Intel Communities.

I'll check on this query and I will post an update once it's available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello processor01,

Greetings.

Kindly make sure the latest OS updates are installed, and try a fresh OS install. TPM is a service running on OS. Make sure TPM is enabled. https://support.microsoft.com/en-us/windows/enable-tpm-2-0-on-your-pc-1fd5a332-360d-4f46-a1e7-ae6b0c90645c 

If further issues persist, I highly recommend contacting your system manufacturer support team for further assistance.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello processor01,

Were you able to check the previous post? 

Let me know if you have any questions.

Best regards,

Jeanette C.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello processor01,

I have not received any response in the past few days. I hope that the recommendations I shared regarding the HP machine with an Intel TPM running firmware version 403.1.0.0. with missing EK, has helped.

I highly suggest contacting your system manufacturer support team for further assistance if the issue persists.  I will now proceed to close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored. 

Sincerely,

JeanetteC.

Intel Customer Support Technician