My I5-2400s is in conflict with my AMD RX 550 graphics card

[Paul0H1nrique]

PLZ HELP

My computer runs millions of times slower when I insert the video card and try to turn on my computer.  Even after installing all required video card drivers, my computer is still slow. Besides that I was already using my computer without the RX 550, only with the integrated video card of my I5-2400s processor.  I've tried searchig the internet before, looking for ways to uninstall or disable this integrated graphics card, but i'm afraid something might go wrong, as most of the information requires me to go into my computer's BIOS.

[AlHill]

Your processor, from 2011, is not supported.    It is likely a problem with a much newer AMD card not being compatible with such an old motherboard.   

To disable the onboard graphics, you have no choice but to go into the bios.   For bios support, you need to contact the system/motherboard manufacturer.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Jean_Intel]

Hello Paul0H1nrique,

Thank you for posting on the Intel️® communities.  

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, I am glad to see that fellow community members have the knowledge and they jumped in and helped. You may also find the Discontinued Products website (https://www.intel.com/content/www/us/en/support/discontinued-products.html) website helpful to address your request.  

You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued". https://ark.intel.com/ 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards, 

Jean O.  

Intel Customer Support Technician