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MMalo4
Beginner
3,799 Views

My PC says "the intel(R) gigabit network connection adapter is experiencing driver or hardware related problems" WHAT DO I DO?

I don't know who to point this question to from your list

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3 Replies
n_scott_pearson
Super User Retired Employee
2,675 Views

Try this process:

 

  1. Download latest driver packages for WiFi and Bluetooth from https://downloadcenter.intel.com.
  2. Very important (but temporary): Disconnect PC from internet (unplug Ethernet cable or disable WiFi router).
  3. From the Apps and Features Settings scene, completely uninstall the current WiFi and Bluetooth driver packages.
  4. Reboot.
  5. Install Bluetooth driver package.
  6. Install WiFi driver package.
  7. Reboot.
  8. If no yellow bangs on these devices in Device Manager, reconnect PC to internet and test.

 

Hope this helps,

...S

MMalo4
Beginner
2,675 Views

Thank you very much for taking the time and trouble to respond - much appreciated. Moira
n_scott_pearson
Super User Retired Employee
2,675 Views

...But did it resolve the issue?

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