My cpu is slow after i updated my drivers

[Zeni556]

So a few days ago i was going to play an game and then i needed to update my drivers, ok, i did that and when i booted pc my hard disk was deleting all files, every time i reboot it would delete more and more, then i re-donwloaded windows and erased all files. And then when i would try to play the cpu hit 100% usage and it keeps with 100%. What can i do?

[n_scott_pearson]

Sounds like you picked up a package containing malware. Did you use some 3rd-party drivers site? 

...S

[Zeni556]

It was from the intel website, this one (its on portuguese cause im from brazil): https://www.intel.com.br/content/www/br/pt/support/intel-driver-support-assistant.html

[n_scott_pearson]

Well, there is nothing in that tool nor in the driver packages on the Intel site (they are checked regularly). If something is deleting files, you picked it up elsewhere.

Other thoughts: Is this perhaps a Optane-based file system?

...S

[Zeni556]

Well i redownloaded windows and the deleting files error dissapeared, but when i try to play roblox it runs at 2 fps and my cpu always beat 100%

[n_scott_pearson · Accepted solution]

Send us a shot of the Task Manager scene with CPU% selected as sorting criteria.

As well, please download and run the Intel System Support Utility for Windows. When you start the tool, select Everything and then click on Scan. Once it completes the scan process, click on Next and then Save. Pick a name for the text file to create and click on Save to create it. You can then close the app. Finally, open a response post here and then, using the Drag and drop here or browse files to attach dialog (below the edit box for the body of your response post), upload and attach this text file to the response post.

...S

[Steven_Intel]

Hello Zeni556,

Thank you for posting on the Intel® communities.

In order to better assist you, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  

Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.