My processor i5-9400F is always at 100% when playing games

[Skynder]

Hi, 

In almost all the games that I play, I have a 100% cpu usage so the fps are locked at around 60-70 and with a 144hz monitor it's a little bit bothering. I don't know why it's so high in usage, when I got it, I was able to play without any lag and at full fps. My graphic card is a RTX 2060 and I'd like to use it at full performance but with this problem I can't.

Thanks you if you can help me.

[Alberto_Sykes]

Skynder, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this subject, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

Is this a new computer?

When did you purchase it?

You mentioned, "fps are locked at around 60-70 and with a 144hz monitor" that is actually pretty good, the average for FPS while gaming is around 30 FPS, how many FPS were you getting before the problem started?

When did the issue start?

This problem, does it happen with all the games or just with one specific game? Please provide the names of them.

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Please provide the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Skynder]

Hi, thanks for the response,

The model of the motherboard is the B360M BAZOOKA (MS-7B24)

The computer is 1 year old

I purchase it on july 2019

The average FPS while gaming is maybe around 30 FPS but not when you have an RTX 2060 with a supposed good processor. I was getting around maybe 100-120 FPS all the time and my processor was never at 100% usage

I don't really know when the issue started but maybe like 3 or 4 month.

This problem happen with a lot of games like Rocket league, Call of duty Modern Warfare  / Cold War ...

No I didn't make recent hardware/software changes

I am using Windows 10 pro Version 10.0.18363 Build 18363

Here is the SSU report.

Thanks for your help,

Skynder.

[Alberto_Sykes]

Hi Skynder, You are very welcome, thank you very much for providing that information and the SSU report.

First, in order to rule out a possible hardware problem with the Intel® Core™ i5-9400F Processor, we suggest to install and run the Intel® Processor Diagnostics Tool, it does an overall test on the unit and if it passes the test it means that it is working properly:

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Now, the Intel® Processor does not have an integrated graphics controller, everything related to Graphics is being handled by Nvidia, so what we suggest will be to install the latest Graphics driver provided by Nvidia or to contact them directly to verify if they might have a different graphics driver version for this kind of problem. Do you have the chance to test another graphics card?

https://www.nvidia.com/en-us/geforce/drivers/

https://www.nvidia.com/en-us/support/

In reference to the board, we also recommend to get in contact directly with MSI and gather the instructions on how to do a BIOS update to the latest version and check if they have maybe a tool to confirm that the board is working properly:

https://www.msi.com/Motherboard/support/B360M-BAZOOKA

https://us.msi.com/support

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_Sykes]

Hello Skynder, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Skynder]

Hi, sorry I was busy this week.

I did the IPDT test and it passed it so I think this mean there is no problem with the test.

My drivers for my graphic card are the latest and no I don't have the chance to test another graphic card but I do not think the problem is in the graphic card as it is the processor that is at 100% usage.

[Alberto_Sykes]

Hi Skynder, No problem at all, thank you very much for sharing those details.

Yes, that is correct, the fact that the Intel® Processor passed the test indicates that there is no hardware problem with the unit and the problem seems to be related to another component in your system and that is why it will be necessary to check directly with Nvidia and with MSI to confirm and make sure that those 2 components are working properly. Since you do not have the option to test another video card, check with Nvidia as well if they have a tool or a form to determine that their graphics card is working properly.

Regards,

Albert R.

Intel Customer Support Technician