NEW Intel Optimization Application Crashes Games

[GrobiKenobi]

Z690 ASUS HERO - 14900k - 4090 GPU - DDR5 7200Mhz RAM:

Hey guys! Was wondering if anyone else is experiencing crashing in the games with the new intel tech (APO) for 14th gen CPUs. Getting constant crashing in Rainbow Six Siege (One of the two games supported) I've copied the Event Viewer log below. Not Overclocking the CPU and ran multiple ram tests on my XMP profile and it is stable.

• ESIF(1.0.11401.38408) TYPE: ERROR MODULE: IPF TIME 39141639 ms

• DPTF Build Version: 9.0.11401.38310

• DPTF Build Date: Aug 21 2023 09:31:57

• Source File: C:\jenkins\workspace\dptf\Src\DPTF\Sources\Policies\ApplicationOptimizerPolicy

• ApplicationOptimizerPolicy.cpp @ line 304

• Executing Function: ApplicationOptimizerPolicy :: onPolicylnitiatedCallback

• Message: Unable to set mask for RainbowSix.exe -

• DPTF Build Version: 9.0.11401.38310

• DPTF Build Date: Aug 21 2023 09:31:57

• Source File: C:\jenkins\workspace\dptf\Src\DPTF\Sources\Manager\EsifServices.cpp @ line 866

• Executing Function: EsifServices:primitiveExecuteSet

• Message: Error returned from ESIF services interface function call

• Participant: NoParticipant

• Domain: NoDomain

• ESIF Primitive: SET_PROCESS_AFFINITY_MASK [943]

• ESIF Instance: 255

• ESIF Return Code: ESIF_E_NOT_FOUND [3000]

• Policy: Application Optimization Policy [0]

[DeividA_Intel]

Hello GrobiKenobi,  

Thank you for posting on the Intel® communities. If I were in your situation, I would be asking the same questions you are. 

Before I move forward, I would like to confirm the following:

1. Are the crashes present when the Intel graphics are disabled and you are only using the Nvidia card?

2. Is this happening with other games or apps? If so, can you provide a list of the games/apps affected?

3. Do you get any errors when the crashes occur?

4. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello GrobiKenobi,

This follow-up is to confirm if you still having crashing issues with our Intel® Core™ i9 processor 14900K. If so, do not hesitate to reply with the information requested.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello GrobiKenobi,  

I was checking your thread and noticed that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician