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Hi! I've had this BSOD for a while now, but somehow it stopped for a while and now it's back after my Win11 update. And it's waaaay more frequent than before.
I think I can rule out hardware problems since I checked everything with Lenovo Vantage, Lenovo Diagnostic Tool, the memory test, hard drive tests. Everything seemed always alright.
This thing happen only when I'm watching something, this is a gaming laptop so I've used it to play and no problem whatsoever. Never a BSOD while gaming. Only when I'm watching something (on browser or a video player), but mostly on browser. I've changed browser and that didn't fix it. I updated all the drivers that I could update. I thought this could be a codec issue maybe, but I didn't find a way to solve it. My BIOS is definitely not up to date, there was one update, but I forgot to update it before updating to Win11 and now I don't have it anymore, probably they didn't make it for Win11.
Anyway, I run the dump and got this result: Microsoft (R) Windows Debugger Version 10.0.25111.1000 AMD64Copyright (c) Micr - Pastebin.com
And this is the SSU result: # SSU Scan InformationScan Info: Version:"2.5.0.15" Date:"06/01/2022" Ti - Pastebin.com
I also checked my processor with Lenovo Diagnostic Tool and no problem at all. It's weird since it only happens when watching simple videos, not even once while I'm playing videogames or editing through Sony Vegas, which is a very heavy program. What could be the issue?
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Hello Dia4lit,
Thank you for posting on the Intel️® communities.
To have more insight into your issue, please provide me with the following:
- When did the issue start?
- Can you recall any hardware or software change before the issue started?
- Have you contacted Lenovo for support?
- Is the BSOD present in a specific video program when browsing?
- Please, provide me with an image of the BSOD message you receive.
- Create a report using the Intel® Processor Diagnostic Tool. (Intel
IPDT) - Download the Intel
PDT (https://www.intel.com/content/www/us/en/download/15951/19792/intel-processor-diagnostic-tool.html?) - Once installed, the Intel® PDT starts testing the processor using the default configuration. Two windows might appear to show the test is in progress.
- When the Intel® PDT completes, the testing status will display either a PASS or FAIL.
- Alternatively, you can open or save the test results file every time after the test run by clicking on file > view results file, file, then, save as to any location you specify.
- Download the Intel
Best regards,
Jean O.
Intel Customer Support Technician
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- When did the issue start?
I don't remember. But it did happen very rarely before my update to Win11. Now it's way more frequent.
- Can you recall any hardware or software change before the issue started?
Nope.
- Have you contacted Lenovo for support?
I did when it started back then. They said it was probably a diver or something, since every hardware checked out alright in every test I did. I didn't contact them recently. I will if it keeps happening, of course.
- Is the BSOD present in a specific video program when browsing?
No, just when it involves a video. Mostly on Youtube, but it happened also when using VLC.
- Please, provide me with an image of the BSOD message you receive.
The error is this one: NMI_HARDWARE_FAILURE
- Create a report using the Intel® Processor Diagnostic Tool. (Intel
IPDT) - Download the Intel
PDT (https://www.intel.com/content/www/us/en/download/15951/19792/intel-processor-diagnostic-tool.html?) - Once installed, the Intel® PDT starts testing the processor using the default configuration. Two windows might appear to show the test is in progress.
- When the Intel® PDT completes, the testing status will display either a PASS or FAIL.
- Alternatively, you can open or save the test results file every time after the test run by clicking on file > view results file, file, then, save as to any location you specify.
- Download the Intel
I did this already. It was a pass. I checked it twice, I checked every single hardware with Lenovo Diagnostic Tool, I did a memory test on a Windows tool. Everything seems to be alright. It could still be a driver thing? I need my computer for work until the 10th of june, so next week I'll try to format it to see if it's actually a driver thing. It could be helpful?
Also the temps are good. The laptop never heats up too much even when I'm playing. It rarely goes over 60° when playing lighter games or when editing on Vegas. And rarely goes over 70/75° when playing heavier games like Watch Dogs.
Anyway, I did the Intel Diagnostic Tool test again and I attached the result here, if you need to check it out. I also attached the test result of Lenovo Diagnostic Tool I just did, with a 10min stress test. I randomly do these tests every now and then, though. To check if the pass result was just a "false positive", but I never found any problem.
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Hello Dia4lit,
Thanks for the information provided.
I will still request the BSOD error message. I tried searching for it on the Microsoft BSOD error messages. However, I couldn't find information about the error message. Having the image of the error message may provide me with additional details.
Also, as per the reports you have provided me. I noticed that there is a newer BIOS version for your unit. The latest version available is BHCN44WW. Please visit the Lenovo website for your issue, and you can get the BIOS file.
Best regards,
Jean O.
Intel Customer Support Technician
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Yes, I have manually updated the BIOS just now, since it didn't show up on Lenovo Vantage. This is the error on Bluescreen View (sorry it's in italian):
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Hello Dia4lit,
I appreciate the information provided.
I want to confirm whether or not you have faced the BSOD error after manually updating the BIOS.
Best regards,
Jean O.
Intel Customer Support Technician
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Hello Dia4lit,
I hope you are doing fine.
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Jean O.
Intel Customer Support Technician
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Hello Dia4lit,
I hope you are doing fine.
I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.
Best regards.
Jean O.
Intel Customer Support Technician.
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